Feeds

Bad software blamed for AT&T iPhone upload choke

We're big, but we're not evil

Choosing a cloud hosting partner with confidence

The hue and cry over AT&T's supposed "throttling" of iPhone 4 uploads turns out to have been premature — that is, if AT&T's explanation is to be believed.

AT&T Wednesday issued a statement that said the upload slow-downs stemmed from software problems in their Alcatel-Lucent HSUPA equipment.

The statement came after the intertubes were clogged on Tuesday with reports by GigaOM, Gizmodo, MacRumors, SlashGear, and others, that accused AT&T of intentionally cutting back on mobile-device upload speeds.

Although it now appears that those many observers seem to have jumped to conclusions, their mistrust of AT&T is understandable. After all, Big Phone capped its previously unlimited data plans exactly one month ago, their wireless broadband has teetered and creaked under the onslaught of data-hungry iPhone users, and 1.7 million iPhone 4s were added to its burden in just the first three days of the antenna-challenged device's existence.

So the accusations heaved at AT&T were neither far-fetched nor overly paranoid. They were, however, wrong — according to AT&T.

Reponding to the brouhaha, protestations, accusations, hullabaloo, and high-energy hissy-fitting the telco-giant's statement said:

AT&T and Alcatel-Lucent jointly identified a software defect — triggered under certain conditions — that impacted uplink performance for Laptop Connect and smartphone customers using 3G HSUPA-capable wireless devices in markets with Alcatel-Lucent equipment. This impacts less than two percent of our wireless customer base. While Alcatel-Lucent develops the appropriate software fix, we are providing normal 3G uplink speeds and consistent performance for affected customers with HSUPA-capable devices.

Perspicacious Reg readers will certainly note that those pesky "certain conditions" aren't defined, nor is a time frame for the fix even estimated, let alone promised.

Until those "certain conditions" are debugged, iPhone 4 users won't be able to take full advantage of the Category 6 HSUPA 5.76 Mb/s maximum uplink speeds of which their new toys smartphones are capable. ®

Intelligent flash storage arrays

Whitepapers

Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.