The Register® — Biting the hand that feeds IT

Feeds

Nokia snaffles user data on the down-low

Both N900 owners in uproar

Regcast training : Hyper-V 3.0, VM high availability and disaster recovery

Users of Nokia's N900 tablet are outraged at the news that the latest OS update automatically collects details and signs them up to services, without the option to opt out or cancel.

The initiation into the MyNokia service comes at the end of the installation of the latest update – PR1.2. Once the user has downloaded and installed the update they get presented with a dialogue asking them to sign up, but notably that dialogue lacks a "no thanks" option.

"To get the most out of your Nokia you will receive free tips & support messages. By continuing, you accept Nokia's terms" it says. This sounds fine until one realises that the only buttons are "Terms and Conditions" and "Done", as shown in a forum posting on the issue, with the latter button triggering the controversial SMS message.

The N900 doesn't have an enormous user base, but they are very vocal in their annoyance and the forums are rife with (largely ill-informed) threats of legal action as users accuse Nokia of breaching all sorts of laws and regulations.

SMSs aren't expensive to send - one user reportedly got charged $1 as he was abroad at the time - but it's the principle of the thing that has users so wound up. There's no problem asking customers to comply with new terms and conditions, and even signing them up to a service is OK, but refusing to let them back out is harsh (bear in mind that this is at the end of installation, so there's no reasonable way out at this point).

Nokia can't see why anyone wouldn't want to sign up to MyNokia: "We believe that these support messages are for the benefit of the consumer and help those consumers who are not yet fully aware of the possibilities their devices offer to make the most out of their purchase" the company told Maemo.org, pointing out that the terms and conditions do mention the cost of the SMS.

This is a minor tiff about an upgrade to a niche platform, and users who care simply opt out of MyNokia immediately afterwards. But we can't help wondering if that wasn't just the point – to push a little and see if the users squeal before making the same thing standard in MeeGo. Nokia has long sought a direct relationship with its customers, and this is one more way to attain just that. ®

Regcast training : Hyper-V 3.0, VM high availability and disaster recovery

f'ing retards

Nokia can't see why anyone wouldn't want to sign up to MyNokia: "We believe that these support messages are for the benefit of the consumer and help those consumers who are not yet fully aware of the possibilities their devices offer to make the most out of their purchase

They have missed the point of outrage by a flipping Mile !!!!

6
0

Fail, but par for the course

"pointing out that the terms and conditions do mention the cost of the SMS."

OK, so after you have read the terms and conditions, and decide that you don't agree to them, THEN WHAT?

Me: "Hi there Mr. Nokia representative, I'm going to kick you in the bollocks. Is that OK with you?"

Mr. Nokia "I would rather that you didn't"

Me: "Sorry, that is't an option. The only option is that I am going to..."

5
0

If I remember correctly, I got past the screen

Just tap the power button - task manager pops up - kill current task.

Bwhahahahahaha.

5
0

More from The Register

 breaking news
Pttow! Ofcom kicks hams out of MoD bands
Geet off my land, you, you ... 'secondary user'
 breaking news
Now you can use your phone instead of your wallet at the ATM, too
Blimey, these little paper towels out of the vending machine are really expensive
 breaking news
UK.gov's £530m bumpkin broadband rollout: 'Train crash waiting to happen'
Whitehall whispers of damning watchdog report next month
Google launches broadband balloons, radio astronomy frets
A careless Loon could blind the square kilometre array
 breaking news
MySpace zaps millions of teens' tearful rants, causes wave of angst
'Your crappy redesign SUCKS, I wanna read my blogs' screech users
 breaking news
Microsoft Office 365 on iPhone NOW: No, we're not making this up
Word, Excel, Powerpoint for your pocket-stroker
 breaking news
EU signs off on eCall emergency-phone-in-every-car plan
GPS and a mobe in every car - do you suppose the NSA would fancy that?
 breaking news
White Space wonga time: White House tips $100m into next-gen comms
Empty frequencies right place for tomorrow's mics, phones and fridges