Feeds

Jobs tells iPhone users to get a grip

Version 4 not suited to use of opposable thumb

Gartner critical capabilities for enterprise endpoint backup

iPhone users having reception problems are just holding the phone wrong, according to Apple, which have released an official fingering guide for those who want to be able to make calls.

The problem is those pesky users who insist on wrapping their fingers around the phone, specifically touching the side at the bottom left corner - doing so will significantly affect reception.

Tech blog Engadget (which Cupertino is still talking to) got the skinny in an email from the company explaining that all mobile phones have the same problem:

"This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases."

So it's not a design problem, or a software problem, it's an opposable-thumb problem – which makes it the customer's fault.

The sinister iPhone user who didn't get their left hand strapped up properly as a child might have less of a problem as their palm (rather than fingers) will be touching the offending area. But it mainly seems to come down to hand size, with the larger span finding an iPhone harder to use (but, if rumour is to be believed, they'll have less need for an iPhone in the first place).

Hands and bodies have always affected mobile signal strength – holding a phone to your ear changes the radio pattern considerably, and the irritating habit of radio particles to act like waves makes things unnecessarily complicated. But that is where the skill and experience of the handset designer comes in, as well as testing in salt mines and suchlike to minimise the problem.

Apple might correctly point out that every phone suffers from this problem to a greater or lesser degree, but the extent to which it affects their new handset is going to be unacceptable to a lot of people, and being told they're holding it wrong isn't going to placate anyone. ®

Boost IT visibility and business value

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Apple takes blade to 13-inch MacBook Pro with Retina display
Shaves price, not screen on mid-2014 model
iPhone 6 flip tip slips in Aussie's clip: Apple's 'reversible USB' leaks
New plug not compatible with official Type-C, according to fresh rumors
The agony and ecstasy of SteamOS: WHERE ARE MY GAMES?
And yes it does need a fat HDD (or SSD, it's cool with either)
FEAST YOUR EYES: Samsung's Galaxy Alpha has an 'entirely new appearance'
Wow, it looks like nothing else on the market, for sure
YES YES YES! Apple patents mousy, pressure-sensing iVibrator
Fanbois prepare to experience the great Cupertin-O
Steve Jobs had BETTER BALLS than Atari, says Apple mouse designer
Xerox? Pff, not even in the same league as His Jobsiness
TV transport tech, part 1: From server to sofa at the touch of a button
You won't believe how much goes into today's telly tech
Apple analyst: fruity firm set to shift 75 million iPhones
We'll have some of whatever he's having please
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.