Feeds

O2 apologises for iPhone 4 glitch

Pre-order invites go Pete Tong

Secure remote control for conventional and virtual desktops

O2 has apologised to the small number of customers who suffered a service outage this morning.

The network invited its "highest spending" customers the chance to pre-order iPhone 4's ahead of the official launch.

But an upset Reg reader woke this morning to find no service on his iPhone. He had been contacted by O2 with an offer of a pre-order the night before and had accepted.

He phoned customer support and said he thought it might be connected to the pre-order. They confirmed it was, and that he was not alone in his problem, and gave him a free day's line rental.

It seems someone pushed the button too early. The changeover requires a move to micro-SIMs - used in the iPhone 4.

A spokeswoman for O2 told us: “We are offering some of our highest spending customers the opportunity to place their order ahead of the 24th and receive the device tomorrow.

“Of those customers, a very small number experienced an interruption of service this morning as we prepared to transfer their numbers.  Service has now been restored to most of them, or will be shortly.

“We apologise for the inconvenience this has caused.”

But surely missing a few phone calls is a small price to pay for the honour of an early iPhone 4? ®

5 things you didn’t know about cloud backup

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
PwC says US biz lagging in Internet of Things
Grass is greener in Asia, say the sensors
Ofcom sees RISE OF THE MACHINE-to-machine cell comms
Study spots 9% growth in IoT m2m mobile data connections
O2 vs Vodafone: Mobe firms grab for GCHQ, gov.uk security badge
No, the spooks love US best, say rival firms
Ancient pager tech SMS: It works, it's fab, but wow, get a load of that incoming SPAM
Networks' main issue: they don't know how it works, says expert
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.