Feeds

O2 apologises for iPhone 4 glitch

Pre-order invites go Pete Tong

Security for virtualized datacentres

O2 has apologised to the small number of customers who suffered a service outage this morning.

The network invited its "highest spending" customers the chance to pre-order iPhone 4's ahead of the official launch.

But an upset Reg reader woke this morning to find no service on his iPhone. He had been contacted by O2 with an offer of a pre-order the night before and had accepted.

He phoned customer support and said he thought it might be connected to the pre-order. They confirmed it was, and that he was not alone in his problem, and gave him a free day's line rental.

It seems someone pushed the button too early. The changeover requires a move to micro-SIMs - used in the iPhone 4.

A spokeswoman for O2 told us: “We are offering some of our highest spending customers the opportunity to place their order ahead of the 24th and receive the device tomorrow.

“Of those customers, a very small number experienced an interruption of service this morning as we prepared to transfer their numbers.  Service has now been restored to most of them, or will be shortly.

“We apologise for the inconvenience this has caused.”

But surely missing a few phone calls is a small price to pay for the honour of an early iPhone 4? ®

Protecting against web application threats using SSL

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.