Feeds

O2 apologises for iPhone 4 glitch

Pre-order invites go Pete Tong

Eight steps to building an HP BladeSystem

O2 has apologised to the small number of customers who suffered a service outage this morning.

The network invited its "highest spending" customers the chance to pre-order iPhone 4's ahead of the official launch.

But an upset Reg reader woke this morning to find no service on his iPhone. He had been contacted by O2 with an offer of a pre-order the night before and had accepted.

He phoned customer support and said he thought it might be connected to the pre-order. They confirmed it was, and that he was not alone in his problem, and gave him a free day's line rental.

It seems someone pushed the button too early. The changeover requires a move to micro-SIMs - used in the iPhone 4.

A spokeswoman for O2 told us: “We are offering some of our highest spending customers the opportunity to place their order ahead of the 24th and receive the device tomorrow.

“Of those customers, a very small number experienced an interruption of service this morning as we prepared to transfer their numbers.  Service has now been restored to most of them, or will be shortly.

“We apologise for the inconvenience this has caused.”

But surely missing a few phone calls is a small price to pay for the honour of an early iPhone 4? ®

Securing Web Applications Made Simple and Scalable

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.