Feeds

Apple iOS 4 update frustrates iPhone 3G owners

Our upgrade did not go smoothly - and we're not alone

High performance access to file storage

Updated Unsurprisingly, there are reports of woes among iPhone users when upgrading to iOS 4 and we even have first hand experience of this here at Reg Hardware. On a 3GS, the upgrade was the "easiest yet" for our esteemed leader, yet in the foothills, there’s a rather sickly 16GB iPhone 3G that won’t run any of third party apps or sync up with iTunes media.

iPhone iOS 4 error

Unhelpfully cryptic iTunes alert during an iOS 4 upgrade

While there are various error codes being quoted among the disenchanted, the problem in this case is an iTunes error -34. This alert appeared during the final fence aspect of the upgrade that deals with resyncing user data on top of the freshly served iOS 4 phone. The sync fails, you get the error code and the option to try and fail again. Up to that point, the upgrade seems to have gone through the motions as planned.

In this instance, trying the main restore nuclear option – that follows up with a user data restore choice – had mixed results. The error -34 appeared as before, but much later, and Contacts, Mail accounts, Safari bookmarks and Notes were present.

It was possible to sync third party apps too, but none of them work – they spring open and quit, only the default Apple apps function. Music too, fails to sync with error details saying that the files do not exist and that the iTunes library file is incorrect.

iPhone iOS 4 error

Media sync fails and clicking on a track will report ‘File does not exist’

Other users have reported the error -34 problem, yet the Apple discussion forum is strangely quiet on any solutions to this particular issue.

With over 1GB free before the upgrade on our iPhone 3G, it seems unlikely that a lack of storage space was the issue as some have suggested. The upshot of all this is an iPhone that, goddammit, works as a phone… with some Interweb love thrown in. The tinkering continues...

Bootnote

Despite misgivings regarding the meaning of the cryptic -34 error, a lack of space did appear to be the issue. However, as pointed out in comments to this piece, it was most likely due to the iTunes option to 'Convert higher bitrate songs to 128kbps AAC' having become disabled during the process. This caused the user data resync to fail and troubles began with incomplete restores dogging the upgrade even when this option was re-enabled.

So, another approach was needed. Right clicking on the iPhone icon on the left pane in iTunes brings up an option to restore from earlier backups. The 3GS flew through this process and so resyncing the iTunes media was next. Initially, an incomplete restore alert did pop up (and was ignored, as the restore process was still progressing nicely), but thankfully, no -34 error message appeared as before. More than two hours later, the media was restored and all the third party apps were working. Now, to feed those Angry Birds... ®

High performance access to file storage

More from The Register

next story
Video games make you NASTY AND VIOLENT
Especially if you are bad at them and keep losing
Report: Apple seeking to raise iPhone 6 price by a HUNDRED BUCKS
'Well, that 5c experiment didn't go so well – let's try the other direction'
Nvidia gamers hit trifecta with driver, optimizer, and mobile upgrades
Li'l Shield moves up to Android 4.4.2 KitKat, GameStream comes to notebooks
Gimme a high S5: Samsung Galaxy S5 puts substance over style
Biometrics and kid-friendly mode in back-to-basics blockbuster
Dell Wyse Cloud Connect: Pocket Android desktop
Ultrathin client with a lot of baggage. The upside? It's a rogue sysadmin's delight
AMD unveils Godzilla's graphics card – 'the world's fastest, period'
The Radeon R9 295X2: Water-cooled, 5,632 stream processors, 11.5TFLOPS
Sony battery recall as VAIO goes out with a bang, not a whimper
The perils of having Panasonic as a partner
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
NORKS' own smartmobe pegged as Chinese landfill Android
Fake kit in the hermit kingdom? That's just Kim Jong-un-believable!
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.