Feeds

Apple iOS 4 update frustrates iPhone 3G owners

Our upgrade did not go smoothly - and we're not alone

Business security measures using SSL

Updated Unsurprisingly, there are reports of woes among iPhone users when upgrading to iOS 4 and we even have first hand experience of this here at Reg Hardware. On a 3GS, the upgrade was the "easiest yet" for our esteemed leader, yet in the foothills, there’s a rather sickly 16GB iPhone 3G that won’t run any of third party apps or sync up with iTunes media.

iPhone iOS 4 error

Unhelpfully cryptic iTunes alert during an iOS 4 upgrade

While there are various error codes being quoted among the disenchanted, the problem in this case is an iTunes error -34. This alert appeared during the final fence aspect of the upgrade that deals with resyncing user data on top of the freshly served iOS 4 phone. The sync fails, you get the error code and the option to try and fail again. Up to that point, the upgrade seems to have gone through the motions as planned.

In this instance, trying the main restore nuclear option – that follows up with a user data restore choice – had mixed results. The error -34 appeared as before, but much later, and Contacts, Mail accounts, Safari bookmarks and Notes were present.

It was possible to sync third party apps too, but none of them work – they spring open and quit, only the default Apple apps function. Music too, fails to sync with error details saying that the files do not exist and that the iTunes library file is incorrect.

iPhone iOS 4 error

Media sync fails and clicking on a track will report ‘File does not exist’

Other users have reported the error -34 problem, yet the Apple discussion forum is strangely quiet on any solutions to this particular issue.

With over 1GB free before the upgrade on our iPhone 3G, it seems unlikely that a lack of storage space was the issue as some have suggested. The upshot of all this is an iPhone that, goddammit, works as a phone… with some Interweb love thrown in. The tinkering continues...

Bootnote

Despite misgivings regarding the meaning of the cryptic -34 error, a lack of space did appear to be the issue. However, as pointed out in comments to this piece, it was most likely due to the iTunes option to 'Convert higher bitrate songs to 128kbps AAC' having become disabled during the process. This caused the user data resync to fail and troubles began with incomplete restores dogging the upgrade even when this option was re-enabled.

So, another approach was needed. Right clicking on the iPhone icon on the left pane in iTunes brings up an option to restore from earlier backups. The 3GS flew through this process and so resyncing the iTunes media was next. Initially, an incomplete restore alert did pop up (and was ignored, as the restore process was still progressing nicely), but thankfully, no -34 error message appeared as before. More than two hours later, the media was restored and all the third party apps were working. Now, to feed those Angry Birds... ®

New hybrid storage solutions

More from The Register

next story
Half a BILLION in the making: Bungie's Destiny reviewed
It feels very familiar - but it's still good
Apple's big bang: iPhone 6, ANOTHER iPhone 6 Plus and WATCH OUT
Let's >sigh< see what Cupertino has been up to for the past year
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
4K-ing excellent TV is on its way ... in its own sweet time, natch
For decades Hollywood actually binned its 4K files. Doh!
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Get your Indian Landfill Android One handsets - they're only SIXTY QUID
Cheap and deafening mobes for the subcontinental masses
A SCORCHIO fatboy SSD: Samsung SSD850 PRO 3D V-NAND
4Gb/s speeds on a consumer drive, anyone?
Apple's SNEAKY plan: COPY ANDROID. Hello iPhone 6, Watch
Sizes, prices and all – but not for the wrist-o-puter
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.