Feeds

Bank of America insider admits he stole sensitive customer data

Account balances under $100,000 need not apply

The Essential Guide to IT Transformation

An employee in one of Bank of America's customer call centers has admitted he stole sensitive account information and tried to sell it for cash.

Brian Matty Hagen said he met with two individuals whom he later learned were undercover FBI agents and offered to sell them names, dates of birth, telephonic passwords, and other details for Bank of America customers, according to court records. He met with them at a restaurant in Sun City, Florida, where he told them he was looking for accomplices who knew how to milk the accounts by establishing phony credit cards in the customers' names or through other means.

At first, Hagen demanded at least half of the resulting take, but later was talked down to 25 percent. He demanded he be paid in cash and said he'd only deal with accounts that had balances exceeding $100,000.

Last week, he pleaded guilty to one count of bank fraud. He faces a maximum penalty of 30 years in federal prison and a $1m fine. Prosecutors agreed to recommend a much lower sentence in exchange for his cooperation.

Hagen was able to access the private data using his position as a call center attendant. When one customer identified by the initials E.H.S. called to find out if automatic payments to a Netflix account had been stopped, Hagen captured the customer's data and turned it over to the undercover fed. E.H.S. had a balance of almost $445,000. He told the agent he planned to keep working at Bank of America even after the money was stolen.

The incident is a reminder of the threats banks and other sensitive organizations face from insiders. Prosecutors said potential losses to Bank of America exceeded $1.3m. ®

Build a business case: developing custom apps

More from The Register

next story
14 antivirus apps found to have security problems
Vendors just don't care, says researcher, after finding basic boo-boos in security software
'Things' on the Internet-of-things have 25 vulnerabilities apiece
Leaking sprinklers, overheated thermostats and picked locks all online
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Only '3% of web servers in top corps' fully fixed after Heartbleed snafu
Just slapping a patched OpenSSL on a machine ain't going to cut it, we're told
Multipath TCP speeds up the internet so much that security breaks
Black Hat research says proposed protocol will bork network probes, flummox firewalls
How long is too long to wait for a security fix?
Synology finally patches OpenSSL bugs in Trevor's NAS
Israel's Iron Dome missile tech stolen by Chinese hackers
Corporate raiders Comment Crew fingered for attacks
Fiendishly complex password app extension ships for iOS 8
Just slip it in, won't hurt a bit, 1Password makers urge devs
Tor attack nodes RIPPED MASKS off users for 6 MONTHS
Traffic confirmation attack bared users' privates - but to whom?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.