Feeds

T-Mobile Pulse mobes still don't do 3G

Cheapo Android handset out in the cold

Providing a secure and efficient Helpdesk

T-Mobile's UK customers using the network's own Pulse Mini handset are finding 3G is an impossibility, despite a week of complaints.

The Pulse Mini is a diminutive Android handset made by Huawei and available for a hundred nicker on pay-as-you-go. But some buyers attracted to the cut-price smartphone have been disappointed to find it dropped off T-Mobile's 3G network with no apparent fix except a change of network.

The problems surfaced last week on the T-Mobile forums: users complaining that the handset would just become unable to connect over 3G, forcing them to spend extensive periods on the phone to technical support (universally described as polite, but unable to help) with only a change of network providing a reliable fix.

Last week T-Mobile assured us there was no problem, and that it would speak to the forum users to discover what they were on about. Forum users were then informed that there had been a problem, but that it was now fixed and they only need to reboot their phones to get a reliable 3G signal.

We've asked T-Mobile about the apparent contradiction here, and we're still waiting to hear back.

Not that the problem has disappeared, some Pulse Mini users are still reporting that T-Mobile's 3G network remains closed to them no matter how many times the universally-polite technical support send configuration messages.

Pay-as-you-go customers are notoriously fickle, and the forums are replete with messages from those who've found connectivity elsewhere without problem. Branded handsets are supposed to engender network loyalty, but this time it seems T-Mobile is just reminding people that it's the phone they've bought and the service can come from anywhere. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.