Feeds

Student Loan Co writes off boss and chairman

Computer says bye!

Remote control for virtualized desktops

Ralph Seymour-Jackson, the chief executive of the Student Loan Company and its chairman John Goodfellow have fallen on their swords following last year's failures.

An interim chairman has been appointed while the board searches for an interim chief executive.

Problems with the document-scanning system led to long delays for students waiting for their loan applications to be processed. The backlog meant three quarters of English universities had to make emergency payments to students short of rent and food money.

Minister of State for Universities and Science, David Willetts, said: "Last year the service fell short of what students and their parents had every right to expect.  While improvements have been put in place since last year, we are not out of the woods yet.

“Having read the latest report on the SLC by PricewaterhouseCoopers, it is clear that urgent changes to the leadership are needed to ensure students get the service they deserve."

The report further warns that the contact centre remains about 100 seats short of what is required. PwC said more clarity was needed as to possible infrastructure problems which "might limit SLC's ability to scale up to this level".

PwC also said it was surprised at the lack of focus and urgency shown by the SLC. It warned that the strategy of introducing major system changes at peak time was highly risky.

SLC creates models for applications for loans and for call volumes for its call centres - but it doesn't link the two. The report suggests they should - high levels of unprocessed applications are likely to lead to higher volumes of calls.

PwC also called on the SLC to sort out its relationships with suppliers. It said systems should be improved after the failure of a key system provided by an external supplier contributed to last year's disaster.

An earlier investigation into SLC's problems by the National Audit Office warned that the problems could well reappear this year. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
MI6 oversight report on Lee Rigby murder: US web giants offer 'safe haven for TERRORISM'
PM urged to 'prioritise issue' after Facebook hindsight find
Assange™ slumps back on Ecuador's sofa after detention appeal binned
Swedish court rules there's 'great risk' WikiLeaker will dodge prosecution
NSA mass spying reform KILLED by US Senators
Democrats needed just TWO more votes to keep alive bill reining in some surveillance
'Internet Freedom Panel' to keep web overlord ICANN out of Russian hands – new proposal
Come back with our internet! cries Republican drawing up bill
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Go beyond APM with real-time IT operations analytics
How IT operations teams can harness the wealth of wire data already flowing through their environment for real-time operational intelligence.
The total economic impact of Druva inSync
Examining the ROI enterprises may realize by implementing inSync, as they look to improve backup and recovery of endpoint data in a cost-effective manner.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.