Feeds

Student Loan Co writes off boss and chairman

Computer says bye!

Providing a secure and efficient Helpdesk

Ralph Seymour-Jackson, the chief executive of the Student Loan Company and its chairman John Goodfellow have fallen on their swords following last year's failures.

An interim chairman has been appointed while the board searches for an interim chief executive.

Problems with the document-scanning system led to long delays for students waiting for their loan applications to be processed. The backlog meant three quarters of English universities had to make emergency payments to students short of rent and food money.

Minister of State for Universities and Science, David Willetts, said: "Last year the service fell short of what students and their parents had every right to expect.  While improvements have been put in place since last year, we are not out of the woods yet.

“Having read the latest report on the SLC by PricewaterhouseCoopers, it is clear that urgent changes to the leadership are needed to ensure students get the service they deserve."

The report further warns that the contact centre remains about 100 seats short of what is required. PwC said more clarity was needed as to possible infrastructure problems which "might limit SLC's ability to scale up to this level".

PwC also said it was surprised at the lack of focus and urgency shown by the SLC. It warned that the strategy of introducing major system changes at peak time was highly risky.

SLC creates models for applications for loans and for call volumes for its call centres - but it doesn't link the two. The report suggests they should - high levels of unprocessed applications are likely to lead to higher volumes of calls.

PwC also called on the SLC to sort out its relationships with suppliers. It said systems should be improved after the failure of a key system provided by an external supplier contributed to last year's disaster.

An earlier investigation into SLC's problems by the National Audit Office warned that the problems could well reappear this year. ®

Reducing the cost and complexity of web vulnerability management

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.