Feeds

Student Loan Co writes off boss and chairman

Computer says bye!

Top three mobile application threats

Ralph Seymour-Jackson, the chief executive of the Student Loan Company and its chairman John Goodfellow have fallen on their swords following last year's failures.

An interim chairman has been appointed while the board searches for an interim chief executive.

Problems with the document-scanning system led to long delays for students waiting for their loan applications to be processed. The backlog meant three quarters of English universities had to make emergency payments to students short of rent and food money.

Minister of State for Universities and Science, David Willetts, said: "Last year the service fell short of what students and their parents had every right to expect.  While improvements have been put in place since last year, we are not out of the woods yet.

“Having read the latest report on the SLC by PricewaterhouseCoopers, it is clear that urgent changes to the leadership are needed to ensure students get the service they deserve."

The report further warns that the contact centre remains about 100 seats short of what is required. PwC said more clarity was needed as to possible infrastructure problems which "might limit SLC's ability to scale up to this level".

PwC also said it was surprised at the lack of focus and urgency shown by the SLC. It warned that the strategy of introducing major system changes at peak time was highly risky.

SLC creates models for applications for loans and for call volumes for its call centres - but it doesn't link the two. The report suggests they should - high levels of unprocessed applications are likely to lead to higher volumes of calls.

PwC also called on the SLC to sort out its relationships with suppliers. It said systems should be improved after the failure of a key system provided by an external supplier contributed to last year's disaster.

An earlier investigation into SLC's problems by the National Audit Office warned that the problems could well reappear this year. ®

SANS - Survey on application security programs

More from The Register

next story
Putin tells Snowden: Russia conducts no US-style mass surveillance
Gov't is too broke for that, Russian prez says
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Whoever you vote for, Google gets in
Report uncovers giant octopus squid of lobbying influence
Lavabit loses contempt of court appeal over protecting Snowden, customers
Judges rule complaints about government power are too little, too late
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Don't let no-hire pact suit witnesses call Steve Jobs a bullyboy, plead Apple and Google
'Irrelevant' character evidence should be excluded – lawyers
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Banks slap Olympus with £160 MEEELLION lawsuit
Scandal hit camera maker just can't shake off its past
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.