Unified communications in context?

Lots to do, where to start

By Team Register, 25th May 2010

Customer Success Testimonial: Recovery is Everything

Webcast We've seen from Reg research that a lot of you have considered and are exploring the notion of unified comms so we’ve been trying to do some work on your behalf.

Last week we got a whole range of end users and experts in the field of unified comms to do a series of videos on the challenges, benefits and management of such systems.

The program kicks off with a leisurely stroll through the unified comms premise. The 30 minute panel discussion, from the ‘easy chairs’ in our central London studio, features our very own Tim Phillips and a hugely experienced end user from Newport City Homes, called Darren Lloyd, who’s recently completed a green-field Unfied Comms implementation.

The two of them are joined by Dale Vile from Freeform Dynamics, Steve Tassell from Microsoft and Andy Simpkins from Dell.

Between them they tackle a range of issues that seek to put unified comms into context for you. This includes:

Defining unified communications
Determining which part of the business are best suited for unified communications – including collaboration and process centric systems and demands
Scoping the functionality and scale of a unified communications project, including where to start and the use of pilot programs
Building a business case for unified communications

There's a lot of information packed into this 30 minute discussion and you can watch it all completely free.

We'll be publishing the next two videos in the series imminently, so keep your eyes peeled for updates. ®

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Posted Tuesday 25th May 2010 12:33 GMT

Stu

around 27mins down.

Thanks for this video, it has been very informative - we're still in the process of rolling out and publicising the MS OCS solution ourselves.

One point I'd like to reinforce - It is agreed about the Skype, Yahoo IM being treatable as mostly virus like, something to be pulled out, but the full reason why these shouldn't be used in the organisation is because of the security and privacy issues related to these essentially public comms networks.

OCS for instance keeps all your IM, voice and video chat inside the organisation without so much as a single conversation packet leaving your network (unless you want it to with inter-organisation federation).

Furthermore with our OCS solution, we have experienced no drop outs with our OCS implementation, and we're not using any QoS networking for it (yet). Video, audio and IM is all equally fast, we have invested in a fast, highly connected, Cisco LAN between all our sites.

Thanks guys!

Point taken about getting our users properly informed and bought into the idea. I think this is actually one of the biggest challenges over the technical ones!

Thanks!!

Posted Tuesday 25th May 2010 12:22 GMT

jake