Feeds

Garlands folds: 1000 call-centre jobs axed in Northeast

Change of accent for Voda, TalkTalk, Virgin helpdesks

HP ProLiant Gen8: Integrated lifecycle automation

Garlands Call Centres has gone into administration with the likely loss of 1,000 jobs in the north east.

The firm, which worked with Vodafone, TalkTalk and Virgin Media among others, promised better staff development than many call centres are infamous for. It had centres in Hartlepool Marina, Middlesborough and South Shields with plans to open another centre in South Africa.

Chief Executive Chey Garland told staff over the PA system yesterday afternoon that their jobs had gone and they had an hour to leave the building, according to the BBC. She said she was "devastated" by what had happened. At one point Garlands had almost 3,000 staff. She said the firm had taken 30 years to grow, and 18 months of recession to kill.

Staff said the news had come out of the blue.

PriceWaterhouseCoopers is handling the administration. It blamed the loss of major contracts for the failure. It said Garlands had one contract left and would keep about 70 staff to maintain that service and help shut the business.

PWC said: "The Garlands' board were unable to identify a viable way forward given the significant deterioration in contract work and high infrastructure costs."

The company turned over £44m for the financial year ended October 2008. ®

The Power of One Infographic

More from The Register

next story
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
UN to Five Eyes nations: Your mass surveillance is breaking the law
And Navi Pillay calls for Snowden to be protected
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.