Feeds

Gov beats BOFHs to snatch worst-for-service crown

Civil servants: Even less use than tech guys

Choosing a cloud hosting partner with confidence

Government services have come last in a survey of how easy various services and service providers are to contact by the public.

Almost 2,000 people were asked to rank different organisations according to how easy they were to contact. Out of 11 options, central government services came 11th.

Top of the list were banks, followed by High Street retailers and online retailers. Local services did much better - hospitals were in fourth place and local councils in fifth.

Utilities were sixth easiest to contact, followed by phone companies and broadband providers.

Even the much-hated helpdesk and tech support services beat central government, finishing in 10th place.

More than half of people thought a single central phone number would improve access. The use of mobile applications to improve access is favoured by younger respondents.

Three out of ten people believe central services have got worse in the last five years, while only one in ten believe there's been an improvement.

The survey was carried out by Vision Critical on 7 and 8 April, on behalf of local government reseller Lagan Technologies. ®

Intelligent flash storage arrays

More from The Register

next story
Scrapping the Human Rights Act: What about privacy and freedom of expression?
Justice minister's attack to destroy ability to challenge state
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
EU to accuse Ireland of giving Apple an overly peachy tax deal – report
Probe expected to say single-digit rate was unlawful
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
4chan outraged by Emma Watson nudie photo leak SCAM
In the immortal words of Shaggy, it wasn't me us ... amirite?
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.