Feeds

Gov beats BOFHs to snatch worst-for-service crown

Civil servants: Even less use than tech guys

Build a business case: developing custom apps

Government services have come last in a survey of how easy various services and service providers are to contact by the public.

Almost 2,000 people were asked to rank different organisations according to how easy they were to contact. Out of 11 options, central government services came 11th.

Top of the list were banks, followed by High Street retailers and online retailers. Local services did much better - hospitals were in fourth place and local councils in fifth.

Utilities were sixth easiest to contact, followed by phone companies and broadband providers.

Even the much-hated helpdesk and tech support services beat central government, finishing in 10th place.

More than half of people thought a single central phone number would improve access. The use of mobile applications to improve access is favoured by younger respondents.

Three out of ten people believe central services have got worse in the last five years, while only one in ten believe there's been an improvement.

The survey was carried out by Vision Critical on 7 and 8 April, on behalf of local government reseller Lagan Technologies. ®

The smart choice: opportunity from uncertainty

More from The Register

next story
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
MPs wave through Blighty's 'EMERGENCY' surveillance laws
Only 49 politcos voted against DRIP bill
EU's top data cops to meet Google, Microsoft et al over 'right to be forgotten'
Plan to hammer out 'coherent' guidelines. Good luck chaps!
US judge: YES, cops or feds so can slurp an ENTIRE Gmail account
Crooks don't have folders labelled 'drug records', opines NY beak
Delaware pair nabbed for getting saucy atop Mexican eatery
Burrito meets soft taco in alleged rooftop romp outrage
LightSquared backer sues FCC over spectrum shindy
Why, we might as well have been buying AIR
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.