Feeds

Gov beats BOFHs to snatch worst-for-service crown

Civil servants: Even less use than tech guys

Top 5 reasons to deploy VMware with Tegile

Government services have come last in a survey of how easy various services and service providers are to contact by the public.

Almost 2,000 people were asked to rank different organisations according to how easy they were to contact. Out of 11 options, central government services came 11th.

Top of the list were banks, followed by High Street retailers and online retailers. Local services did much better - hospitals were in fourth place and local councils in fifth.

Utilities were sixth easiest to contact, followed by phone companies and broadband providers.

Even the much-hated helpdesk and tech support services beat central government, finishing in 10th place.

More than half of people thought a single central phone number would improve access. The use of mobile applications to improve access is favoured by younger respondents.

Three out of ten people believe central services have got worse in the last five years, while only one in ten believe there's been an improvement.

The survey was carried out by Vision Critical on 7 and 8 April, on behalf of local government reseller Lagan Technologies. ®

Beginner's guide to SSL certificates

More from The Register

next story
Bladerunner sequel might actually be good. Harrison Ford is in it
Go ahead, you're all clear, kid... Sorry, wrong film
Musicians sue UK.gov over 'zero pay' copyright fix
Everyone else in Europe compensates us - why can't you?
I'll be back (and forward): Hollywood's time travel tribulations
Quick, call the Time Cops to sort out this paradox!
Megaupload overlord Kim Dotcom: The US HAS RADICALISED ME!
Now my lawyers have bailed 'cos I'm 'OFFICIALLY' BROKE
Euro Parliament VOTES to BREAK UP GOOGLE. Er, OK then
It CANNA do it, captain.They DON'T have the POWER!
Forget Hillary, HP's ex CARLY FIORINA 'wants to be next US Prez'
Former CEO has political ambitions again, according to Washington DC sources
prev story

Whitepapers

Seattle children’s accelerates Citrix login times by 500% with cross-tier insight
Seattle Children’s is a leading research hospital with a large and growing Citrix XenDesktop deployment. See how they used ExtraHop to accelerate launch times.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Business security measures using SSL
Examines the major types of threats to information security that businesses face today and the techniques for mitigating those threats.