Feeds

Did LibCon alliance bring down O2 network?

There's not an app for that

Boost IT visibility and business value

Updated O2 suffered a widespread voice and data network outage last night just before 8pm.

Irritated customers filled O2's customer forums, with some reporting that their contract phones weren't working while pay-as-you-go handsets were still working. Many complained that O2's website has no network map showing current problems.

Instead O2 took its customer service onto Twitter - for those who had access to it. A message posted ten hours said: "There's an issue affecting our service in some of the UK. Sorry - our engineers are investigating and we'll update you when we can."

That's the last Tweet from O2 but its customer forums suggest the network is returning to normal this morning.

Subscribers to other virtual operators like Tesco and giffgaff, which use O2's network, suffered similar problems.

We don't know if the outage was caused by millions of Tories, or Lib Dems, sending each other ecstatic celebratory text messages. We've called O2's press office and will report back when we hear more.

A spokeswoman for O2 said: “There was a fault on our network last night, caused by loss of power following planned engineering work in Yate, near Bristol. This affected voice and data services across parts of the Midlands, South West and Northern Ireland. Service was restored by 3am today. We are working on restoring a few remaining issues with voicemail. We apologise to our customers for the loss of service.” ®

The Essential Guide to IT Transformation

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.