IT failure downs Stansted systems
Online check-in goes offline
Stansted Airport is getting back to normal this morning after an IT failure caused the closure of internet and automatic check-in systems earlier today.
Register reader Paul - our spies are everywhere - said systems at Stansted had been down since his arrival at 4am. He said he was at the back of a very long queue as staff worked to check luggage in manually.
He was amused to hear the woman in front of him asking staff if they'd tried rebooting. Staff were having to hand write baggage labels and boarding passes.
By 8.30am a spokesman for BAA, operator of Stansted Airport, said: "Internet and automatic check-in systems went down this morning but were back up by about twenty to eight. We're back to normal now." He said the failure related to back-end systems and the cause was still being investigated.
Most European airports are reopening as normal this morning after more disruption and delays caused by Icelandic volcanic ash. UK airports are all open, although some Scottish terminals were closed over the weekend. ®
The public know about our greatest secret... The Reboot.
We'll all be out of a job!
I still haven't forgiven them for how they rustled those sheep-fanciers out of the "baa.com" domain.
Only two questions come to mind
for such a story...
1) Has it been outsourced to India?
2) Is there an app for that?
No, I am sure nobody in the entire history of the airline industry ever thought that high availability systems might be a good idea. It's a good job there are people like you around to point us in the right direction.
In fact if the facts are accurately reported and both internet and airport check-in were down then it is likely to be a failure in the back-end passenger services system of one specific airline. In general these are airline-specific rather than utilities provided by airports (although there are exceptions). These back end systems have typically four nines availability or better although there are variations between the mainframe systems used by traditional airlines and the .NET based Newskies used by Ryanair and others. Life gets more complicated when check-in is being managed by a ground handler rather than the airline itself although that isn't likely to be the case here as a ground handler's system failing would not have affected web check-in.
It is also extremely unlikely that anyone at the airport would have been in a position to "reboot" the system even if they had wanted to as check-in systems usually live in vendors' data centres that are often not even in the same country.
How was she dressed?