Feeds

Sony coughs to PSN update woes

Servers feel the strain

Top 5 reasons to deploy VMware with Tegile

Sony has coughed to a series of woes affecting gamers trying to pay for content on its PlayStation Network following a major behind-the-scenes upgrade applied to the online service yesterday.

The new PlayStation Network Store went live yesterday morning and to encourage some purchasing activity, Sony announced dozens of special offers on downloadable games, add-ons, themes, avatars and the like.

Then came reports from customers that they were being prevented from topping up their virtual wallets with credit or debit card payments. Others saw their wallet credit limits unexpectedly reduced, or more PSN transactions being billed to their cards than they anticipated. Some game content could not be downloaded.

Sony today formally acknowledged the problems and said it was working on resolving them. It apologised for any inconvenience caused.

The consumer electronics giant tacitly blamed high customer activity for some of the problems and urged customers to try to re-download content or to top up their wallets during "off-peak" hours - morning and early afternoon, basically.

It also pledged to refund any extraneous debits made to customers' cards within the next 24 hours, and to ensure accounts correctly reflect top-ups made to them. ®

Internet Security Threat Report 2014

More from The Register

next story
Ford's B-Max: Fiesta-based runaround that goes THUNK
... when you close the slidey doors, that is ...
All aboard the Poo Bus! Ding ding, route Number Two departing
Only another three days of pooing and I can have a ride!
Official: European members prefer to fondle Apple iPads
Only 7 of 50 parliamentarians plump for Samsung Galaxy S
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Space Commanders rebel as Elite:Dangerous kills offline mode
Frontier cops an epic kicking in its own forums ahead of December revival
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.