Feeds

Kafkaesque cloud outage traps Microsoft Hotmailers

You are offline and that is why you are lost

The essential guide to IT transformation

Microsoft has apologized for a cloud outage that saw its customer support services evaporate.

The Windows Live Solutions Center was offline for several hours on Tuesday thanks to what Microsoft called a "temporary server issue" that "intermittently prevented some consumers from accessing content on the site."

Which was a really problem for Hotmail users who'd turned to Windows Live Solutions Center to report the problem.

Users had been told their Hotmail accounts were undergoing "maintenance" estimated to last an hour, but that it had been days since they'd been able to access their emails.

One reader contacted The Reg to say he'd got the following error message:

Server Error: 5102 Server Response: Xfs request 'GetAccountData' failed. Response code: 'ResourceMarkedDown', server response: '721 0' Server: 'http://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx' Windows Live Mail Error ID: 0x8DE20003

Those who hit the Windows Live Solutions Center were greeted with this:

Windows Live Solution Center is currently experiencing technical difficulties. You may receive an error such as "Page Cannot be Displayed" when attempting to view the site. We are aware of the issue and are working with our Operations team to resolve the problem.

Microsoft was unable say what caused the problem with Hotmail. It said Windows Live Solutions Center was up and running again by 3:00pm Pacific time on Tuesday. A spokesperson told The Reg Wednesday there were no known Windows Live issues yesterday or today.

So, problem solved. Or not. ®

Next gen security for virtualised datacentres

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?