Feeds

Kafkaesque cloud outage traps Microsoft Hotmailers

You are offline and that is why you are lost

Beginner's guide to SSL certificates

Microsoft has apologized for a cloud outage that saw its customer support services evaporate.

The Windows Live Solutions Center was offline for several hours on Tuesday thanks to what Microsoft called a "temporary server issue" that "intermittently prevented some consumers from accessing content on the site."

Which was a really problem for Hotmail users who'd turned to Windows Live Solutions Center to report the problem.

Users had been told their Hotmail accounts were undergoing "maintenance" estimated to last an hour, but that it had been days since they'd been able to access their emails.

One reader contacted The Reg to say he'd got the following error message:

Server Error: 5102 Server Response: Xfs request 'GetAccountData' failed. Response code: 'ResourceMarkedDown', server response: '721 0' Server: 'http://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx' Windows Live Mail Error ID: 0x8DE20003

Those who hit the Windows Live Solutions Center were greeted with this:

Windows Live Solution Center is currently experiencing technical difficulties. You may receive an error such as "Page Cannot be Displayed" when attempting to view the site. We are aware of the issue and are working with our Operations team to resolve the problem.

Microsoft was unable say what caused the problem with Hotmail. It said Windows Live Solutions Center was up and running again by 3:00pm Pacific time on Tuesday. A spokesperson told The Reg Wednesday there were no known Windows Live issues yesterday or today.

So, problem solved. Or not. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
Comcast exec: No, we haven't banned Tor. I use it. You're probably using it
Keep in mind if, say, your Onion browser craps out on Xfinity
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.