Accenture and HP hardest hit by services drop
Market shares slashed
Accenture and HP were the worst hit of the big IT services players, with both losing more than ten per cent of their services revenues.
Overall the tech services market declined by 5.3 per cent between 2008 and 2009, but Accenture's market share fell from 2.9 per cent of the total to 2.7 per cent. In revenue terms researchers reckon Accenture's share fell by 11.8 per cent and HP's by 10.4 per cent.
The figures, from Gartner, show the services market is still quite diverse - the top twenty players represent 37.5 per cent of the total market. IBM is still top with 7.2 per cent of the total and HP is in second place with 4.5 per cent. Fujitsu has 3.1 per cent, down just 0.4 per cent on last year - the best performance in the top five.
Kathryn Hale, research VP at Gartner, said: "2009 was a year like no other before it for IT services providers ... Their priorities changed and their business focus rushed from aggressive sales or tactical revenue acquisition to strategies designed to simply maintain revenue levels."
Researchers found that companies did best if they had a broad range of advisory skills, such as reducing the financial pains caused by an underperforming business. Some vendors also did well by co-investing with clients.
More form Gartner here. ®
....on possibly the first ever correct use of the word "decimated" in any media, any time in the last 150 years.
Perhaps if HP hadn't treat their customers like they treat their Services Staff (i.e. as a massive cash cow) and actually tried to keep up the level of service, they would'nt have lost so much current and future revenue in the area.
...couldn't happen to a nicer bunch of guys...