Feeds

Users' passwords exposed by Splunk

Regrets the error

Build a business case: developing custom apps

Updated Splunk, a kind of Google for business technology that boasts it can help reinforce your security, has exposed the details of major customers to hackers following a web site slip up.

The passwords of customers on Splunk.com were revealed after some debug information leaked on to its production servers. The debug code exposed users passwords to Splunk.com as clear text, the company said. The site contained the emails and user names customers had used to register with Spluk.

Splunk has reset all affected users' passwords in what it called an "abundance of caution", and purged the log files and indexes of users' active sessions on Splunk.com. It advised customers to change the temporary password as soon as possible.

Also, Splunk urged those who used their Splunk.com password on other systems or web sites to also change those passwords.

That should mean around half of Splunk users affected should have to change: a survey of web users' habits in the UK alone in January found 46 per cent use the same password for most web-based accounts. Five percent use the same password for every site.

The company notified customers through a letter and on its blog. According to the blog: "We have no reason to believe that the information was exposed to anyone other than the small subset of Splunk employees that have access to our internal Splunk deployment."

It said a "small number of passwords" were exposed in the web server’s error log.

Splunk has 1,750 customers including BT, Cisco, LikedIn, Nasa, Visa and the US Department of Energy. Its software is downloaded from the web and is used as a search, monitor and reporting tool that crawls through the raw data on applications, hardware and network systems.

Splunk searches logs, configurations, messages, alerts, scripts and metrics on a variety of systems. According to the company's site: "With Splunk you can troubleshoot application outages, investigate security incidents, and demonstrate compliance in minutes, not hours or days." ®

This article has been updated to explain the type of customer information contained in the Splunk.com site.

Endpoint data privacy in the cloud is easier than you think

More from The Register

next story
14 antivirus apps found to have security problems
Vendors just don't care, says researcher, after finding basic boo-boos in security software
'Things' on the Internet-of-things have 25 vulnerabilities apiece
Leaking sprinklers, overheated thermostats and picked locks all online
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Multipath TCP speeds up the internet so much that security breaks
Black Hat research says proposed protocol will bork network probes, flummox firewalls
Only '3% of web servers in top corps' fully fixed after Heartbleed snafu
Just slapping a patched OpenSSL on a machine ain't going to cut it, we're told
Microsoft's Euro cloud darkens: US FEDS can dig into foreign servers
They're not emails, they're business records, says court
How long is too long to wait for a security fix?
Synology finally patches OpenSSL bugs in Trevor's NAS
Israel's Iron Dome missile tech stolen by Chinese hackers
Corporate raiders Comment Crew fingered for attacks
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?