Feeds

Users' passwords exposed by Splunk

Regrets the error

Beginner's guide to SSL certificates

Updated Splunk, a kind of Google for business technology that boasts it can help reinforce your security, has exposed the details of major customers to hackers following a web site slip up.

The passwords of customers on Splunk.com were revealed after some debug information leaked on to its production servers. The debug code exposed users passwords to Splunk.com as clear text, the company said. The site contained the emails and user names customers had used to register with Spluk.

Splunk has reset all affected users' passwords in what it called an "abundance of caution", and purged the log files and indexes of users' active sessions on Splunk.com. It advised customers to change the temporary password as soon as possible.

Also, Splunk urged those who used their Splunk.com password on other systems or web sites to also change those passwords.

That should mean around half of Splunk users affected should have to change: a survey of web users' habits in the UK alone in January found 46 per cent use the same password for most web-based accounts. Five percent use the same password for every site.

The company notified customers through a letter and on its blog. According to the blog: "We have no reason to believe that the information was exposed to anyone other than the small subset of Splunk employees that have access to our internal Splunk deployment."

It said a "small number of passwords" were exposed in the web server’s error log.

Splunk has 1,750 customers including BT, Cisco, LikedIn, Nasa, Visa and the US Department of Energy. Its software is downloaded from the web and is used as a search, monitor and reporting tool that crawls through the raw data on applications, hardware and network systems.

Splunk searches logs, configurations, messages, alerts, scripts and metrics on a variety of systems. According to the company's site: "With Splunk you can troubleshoot application outages, investigate security incidents, and demonstrate compliance in minutes, not hours or days." ®

This article has been updated to explain the type of customer information contained in the Splunk.com site.

Internet Security Threat Report 2014

More from The Register

next story
Webcam hacker pervs in MASS HOME INVASION
You thought you were all alone? Nope – change your password, says ICO
You really need to do some tech support for Aunty Agnes
Free anti-virus software, expires, stops updating and p0wns the world
Meet OneRNG: a fully-open entropy generator for a paranoid age
Kiwis to seek random investors for crowd-funded randomiser
USB coding anarchy: Consider all sticks licked
Thumb drive design ruled by almighty buck
Attack reveals 81 percent of Tor users but admins call for calm
Cisco Netflow a handy tool for cheapskate attackers
Privacy bods offer GOV SPY VICTIMS a FREE SPYWARE SNIFFER
Looks for gov malware that evades most antivirus
Patch NOW! Microsoft slings emergency bug fix at Windows admins
Vulnerability promotes lusers to domain overlords ... oops
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Managing SSL certificates with ease
The lack of operational efficiencies and compliance pitfalls associated with poor SSL certificate management, and how the right SSL certificate management tool can help.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.