McAfee offers cash for clunkers
Sorry we bricked your PC, here's some money
Posted in Enterprise Security, 26th April 2010 14:02 GMT
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Anti-virus firm McAfee is reimburse people who have spent money getting their computers fixed after they were damaged by last week's security update.
An update of active viruses issued by McAfee last week falsely labelled part of the Windows operating system as a virus. This sent computers into a continuous reboot cycle and cut off network access.
Customers are asked to call a local, toll-free number to talk to a technician. If they are unable to fix the problem then a software fix can be downloaded to another machine. If this is not possible McAfee will send a CD.
If you have already spent money on fixing your machine then McAfee said it was "committed to reimbursing reasonable expenses".
Details on getting your repair costs back will be posted here, in the next few days.
McAfee also promised a two-year extension to subscribers whose PCs were knackered by the update. ®
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