Feeds

Murdoch hacks grumble over outsourced IT failures

Freddie Starr ate my email server

Internet Security Threat Report 2014

To picturesque Wapping, where unrest among hacks and techies about recent IT cuts at News International is bubbling following a 24-hour email outage yesterday that crippled newsrooms and commercial operations alike.

Cast in the role of villain is CIO Andrew Hickey, the man responsible for a broad IT outsourcing deal in December that has seen many functions taken over by HCL, of Noida, near New Delhi.

The Reg's embedded correspondent sent this exclusive report: "The new disaster recovery system is a complete clusterf*ck.

"When the problem happened it replicated to all the active directory servers, so the email disaster recovery system was deleted completely."

Hickey has a background with Accenture, and has brought in several of his former colleagues to manage the soaraway outsourcing bonanza.

"He believes all IT departments from banks to supermarkets to newspapers can be run in the same way: ie just using off-the-shelf software administered by low-skill employees," our man says.

Editorial colleagues are also grumbling loudly about the decision to make deep cuts to the communications functions of a communications company.

Announcing the deal, Hickey - who clearly doesn't share Sun subs' gift for direct language - said: "I believe that longer term, technology cost optimization, after standardization, will be driven by shared tenancy models and this deal positions us to take advantage of this model in the medium term."

We think he means that it's cheap.

A News International spokeswoman said suggestions that the outsourcing programme was to blame for the outage were "not correct", but refused to discuss the cause further or make any other comment. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
Spies, avert eyes! Tim Berners-Lee demands a UK digital bill of rights
Lobbies tetchy MPs 'to end indiscriminate online surveillance'
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
How the FLAC do I tell MP3s from lossless audio?
Can you hear the difference? Can anyone?
4chan outraged by Emma Watson nudie photo leak SCAM
In the immortal words of Shaggy, it wasn't me us ... amirite?
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.