Feeds

Murdoch hacks grumble over outsourced IT failures

Freddie Starr ate my email server

Secure remote control for conventional and virtual desktops

To picturesque Wapping, where unrest among hacks and techies about recent IT cuts at News International is bubbling following a 24-hour email outage yesterday that crippled newsrooms and commercial operations alike.

Cast in the role of villain is CIO Andrew Hickey, the man responsible for a broad IT outsourcing deal in December that has seen many functions taken over by HCL, of Noida, near New Delhi.

The Reg's embedded correspondent sent this exclusive report: "The new disaster recovery system is a complete clusterf*ck.

"When the problem happened it replicated to all the active directory servers, so the email disaster recovery system was deleted completely."

Hickey has a background with Accenture, and has brought in several of his former colleagues to manage the soaraway outsourcing bonanza.

"He believes all IT departments from banks to supermarkets to newspapers can be run in the same way: ie just using off-the-shelf software administered by low-skill employees," our man says.

Editorial colleagues are also grumbling loudly about the decision to make deep cuts to the communications functions of a communications company.

Announcing the deal, Hickey - who clearly doesn't share Sun subs' gift for direct language - said: "I believe that longer term, technology cost optimization, after standardization, will be driven by shared tenancy models and this deal positions us to take advantage of this model in the medium term."

We think he means that it's cheap.

A News International spokeswoman said suggestions that the outsourcing programme was to blame for the outage were "not correct", but refused to discuss the cause further or make any other comment. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Facebook, Google and Instagram 'worse than drugs' says Miley Cyrus
Italian boffins agree with popette's theory that haters are the real wrecking balls
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
Ex-IBM CEO John Akers dies at 79
An era disrupted by the advent of the PC
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.