Feeds

DWP admits multiple fraud system failures

9 hours of disruption in 2010

The Power of One Infographic

A Department for Work and Pensions minister has disclosed that the department's Fraims system has experienced numerous instances of disruption since January.

According to a parliamentary written answer published on 7 April 2010, the DWP has logged over nine hours of disruptions to the Fraud Referral and Intervention Management System (Fraims) from January to March.

According to a list published in the written answer, the system has been disrupted 10 times in six periods. DWP minister Jim Knight told Labour MP Jim Cousins that no disruptions had occurred with either the electronic records management system or the customer information system during those three months.

"The question came about first because I have sources who have informed me that HP, which manages the (Fraims) system, is performing quite badly and the DWP is trying to cover it up," Cousins told GC News.

Cousins said in asking the question about the £65m system he was hoping to shed light on both the system's failure and the DWP's attempted "cover-up".

A spokesperson for the DWP said: "The Fraims system had six instances of disruption between 22 January 2010 and 20 March 2010. These incidents were minor in nature and each was fixed by our suppliers in no more than one hour.

"As part of our ongoing work to analyse the cause of any problems, the problem was identified as a system capacity issue caused by increased usage. An increase to system capacity was developed and tested before being implemented on 20 March."

The spokesperson added: "Since 20 March the system has been stable with no reported disruption."

This article was originally published at Kable.

Kable's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
UK government officially adopts Open Document Format
Microsoft insurgency fails, earns snarky remark from UK digital services head
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
MPs wave through Blighty's 'EMERGENCY' surveillance laws
Only 49 politcos voted against DRIP bill
Help yourself to anyone's photos FOR FREE, suggests UK.gov
Copyright law reforms will keep m'learned friends busy
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.