Google Checkout checks out
Beep
Posted in Management, 7th April 2010 15:27 GMT
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The UK version of Google's payments service Google Checkout has been foundering for two days, and is currently completely offline, with no explanation from the company.
Frustrated merchants complain on Google's own forums that the login page is delivering a 404 error.
US users are also reporting problems on Twitter.
The dominant search engine launched its payments service in 2006 in a direct attack on PayPal.
"I too have been having this problem for a couple of days," said "InToKnit" in a typical gripe today.
"As far as I know unlike Paypal they have no technical support via the phone and we just have to hope someone is doing something. If it carries on today I shall remove Google Checkout as an option for payment until it's fixed."
Some users claimed Google had told them it had fixed the glitch.
A Google spokesman said he would look into the ongoing problems. ®
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COMMENTS
Mr Ptiful?
Well done Google?
They f**k up, fail to have any customer service, give no ETA's and ignore their customers.
Yes Thumbs up Google.
No Contact Details, Really?
I'm no Google apologist, but to those saying they can't get through to Google, it took all of 10 seconds to find this - http://www.google.co.uk/contact/
OK, it's a generic switchboard number, but I'll lay money on them putting you through to the right department. 99% of companies do. If I have trouble with any support lines I always try the main switchboard and most of the time it leads to greater success.
RIP Maestro
My French bank card has been reissued as the older Maestro/carte bleu is now a dead duck. I've a shiny gold Mastercard, not that that would impress anybody these days, all the cards seem to be navy blue or vivid gold.
Was there something on El Reg about the demise of Maestro that I missed? [grave icon for Maestro, not Reg]
.
About AC suggesting Google put the service in The Cloud... that's where their heads are, else they might have, you know, switched to the backup. Hey, hold it, it's a payment service with loads of people's bank and transaction information, they DO have a backup system, right? Right!?
NatWest too
Recently had my Maestro replaced by Visa Debit, which is a PitA (as online payments now need to be set up using a new KindaVerifiedIsh By Visa where Maestro used MasterCard InSecure, card details need changing with various merchants etc).
Still had over 18 months left on my Maestro, but no option to continue to use until expiry. Makes no sense, as they use Mastercard for the Natwest credit cards.
At least with my shiny new Visa Debit, I can use Google Checkout. Oh, wait....
Google can't be trusted
with my name and address and they expect me to hand over my bank details.
I refuse to use this service out of pure common sense.
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