Feeds

Flood, fire at BT Paddington node causes widespread problems

Phone not working? Try your neighbours BT advises

High performance access to file storage

Update A fire at a BT building in central London is causing widespread landline, internet and mobile network problems, according to reports.

A blaze at Burne House in North Paddington was reported this morning.

According to Gradwell, a business ISP, 437 local exchanges and up to 37,500 Datastream circuits have been affected. It said the fire was having nationwide repercussions on communications.

Vodafone has told customers its network was also hit by the incident.

BT said in a statement: "Following a fire at a BT exchange in the Paddington area, customers in parts of North and West London may be experiencing a loss of broadband and/or telephone service. Customers in other parts of the country may also be affected."

The company was still assessing the impact of the damage, it said, "but will only know the full extent of the impact once the site has been declared safe and our engineers are able to enter the building. We will issue a further update once we have more information on the incident." ®

Update

Gradwell have posted an update, including a list of over 400 affected exchanges, here.

While fire was the problem earlier down in Paddington, flooding is the issue now apparently. Famine, pestilence, war and a plague of boils are surely not far behind.

Update

In a further statement, BT said:

“Following major flooding at a BT exchange in the Paddington area, tens of thousands of customers in parts of North and West London may be experiencing a loss of broadband and/or telephone service. Customers in other parts of the country may also be affected. We are currently working on restoring services to customers, however as this is a complex incident we cannot accurately predict when all services will be restored. We will issue further updates as the situation changes.

“Any customers needing to make calls to the emergency services who have a problem using their phones are advised to do so byusing their mobile phone, or alternatively by using a friend or neighbour's working phone.”

The firm also said that the Paddington fire and flood had affected no more than 30 exchanges.

Update

BT has clarified the chain of events. As it currently understands the incident, flooding caused an electrical fire. The fire brigade attended and "addressed" the fire, a spokeswoman said. The root cause of the major outage is thought to be the flooding.

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.