Feeds

BT hijacks business browsers

For when email spam isn't annoying enough

High performance access to file storage

BT is annoying business broadband customers by hijacking their browsers to nag them to download a branded desktop utility.

The firm has decided it simply must tell subscribers about "Desktop Help", which it says allows it to fix users' technical problems remotely.

To that end, it is redirecting HTTP requests to its own marketing page, "as when trialled it did allow us to successfully communicate the availability of Desktop Help to a large number of customers"

Unsurprisingly, many BT Business customers would seemingly rather be getting on with business than tackling the "easy click-through which will allow you, within seconds, to be back to your normal internet browsing".

BT says it has set the redirect up so that if customers resist the urge to "enhance the quality of the broadband service" they should not see it again. It has also been configured to make its pitch in the morning, "to minimise any impact during the working day".

Alas, there's growing criticism of the unavoidable marketing effort on BT's forums here.

"I was demonstrating a new web system to client this morning and BT hijacked my session by telling me to download their software, it looked most unprofessional and is the kind of thing that can lose me business," said unimpressed forum user "gwaelod".

Potentially more seriously, it has also been pointed out that scheduled automated tasks that rely on HTTP can be sabotaged by the redirect.

"I am absolutely furious about this," said furious customer, "FuriousCustomer".

"All of our important backups and scheduled tasks have failed over night. A huge proportion of our staff's software has stopped working/syncing/connecting until I have arrived in the office to work out what's been going on.

"This is absolutely unacceptable behaviour BT and signals the end of our custom. My Director is making the termination call right now." ®

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.