Feeds

Just how does IT spend its time looking after ERP?

The results are in

  • alert
  • submit to reddit

Protecting users from Firesheep and other Sidejacking attacks with SSL

Poll Results Enterprise Resource Planning (ERP) packages providing functionality to support core business processes in an integrated manner are a prominent feature in a lot of IT environments. But what kind of burden do they place on the IT department?

Some of us who have been in the business for a while can remember the days when these things were relatively self-contained and almost part of the furniture, and one Reg reader reminded us of these days with the comment:

We have been running on AS/400, iSeries and now System i, for over 20 years. We currently run Mapics/XA on it. Mostly all we do is swap the tapes in/out every day. Once a year we do a DR test. The latest save is then put in the drive. The test system then boots off the tape and installs the entire machine. Departments then sign off to say that all is ok and the test is done. This is all managed by 1 person!

While it’s nice to hear that some people still have a relatively easy time with ERP, however, the more typical reality of today’s multi-tiered, web-enabled, open systems-based implementations in a complex IT landscape and fast moving business environment is quite different, as summed up by an alternative viewpoint from another reader:

The post ‘go-live’ day-to-day management of this ERP system is generally a large overhead from the view of change requests, upgrades and follow-on projects and usually requires a significant investment in support staff and infrastructure to support the environment landscape and its manipulation.

With this in mind, we polled those in the readership with experience of implementing and looking after ERP systems on what is involved from an IT perspective. The 72 respondents that participated in this study were firstly asked to provide an indication of which activities consumed the most time and resources. What’s clear from the feedback is that much of the effort is concerned with the ongoing evolution and maintenance of the system from a functional rather than a platform or data management perspective (Figure 1).

Figure 1

Of course some of this activity could be dependent on where you are in the implementation cycle. You would expect, for example, quite a bit of continued enhancement and tuning of the initial implementation for a significant period after go-live, and the following reader comment provides one possible reason for this:

In any large implementation, there are bound to have been some areas of the implementation that were glossed over, done in a ‘quick and dirty manner’ or even not implemented at all.

There is also the factor of the business getting to know what the system can do and finding out how the designs falling out of all of those pre-implementation workshops actually work in practice. It is therefore not uncommon to see a steady stream of change requests as users gain experience, identifying gaps that need to be plugged and areas where things can be improved.

Website security in corporate America

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.