Feeds

Fed skewers Google over Tweetbookish Gmail mod

The Buzz on private envelope pushing

Build a business case: developing custom apps

An outgoing commissioner with the US Federal Trade Commission has laid into Google for the privacy-envelope-pushing launch of Google Buzz, that web-based thingy that turned Gmail into a Tweetbookish social networking service.

"I am especially concerned that technology companies are learning harmful lessons from each other's attempts to push the privacy envelope," Pamela Jones Harbour said during an FTC privacy workshop, as reported by PC World.

"Even the most respected and popular online companies, the ones who claim to respect privacy, continue to launch products where the guiding privacy policy seems to be, 'Throw it up against the wall and see if it sticks.'" Her comments seemed to be aimed at Microsoft and Facebook as well as the Mountain View Chocolate Factory.

She characterized Google's Buzz launch as "irresponsible conduct".

Like Facebook or Twitter, Buzz is a way of sharing personal information, media and links with others across the web in what it so often called "real-time". But it's not a standalone, opt-in service. It's integrated with Gmail, tapping users' existing email and chat contacts.

When it was unveiled in February and immediately pushed out to an estimated 32.1 million Gmail users, Buzz automatically identified users' most frequent Gmail contacts as people they'd like "to follow" - ie people they'd like to receive posts from - and by default, it exposed these contacts to world+dog. You did have the option of hiding the list from the public view, but many howled that the checkbox that let you do so was far from prominently displayed.

"Google consistently tells the public to 'just trust us,'" Jones Harbour said. "But based on my observations, I do not believe consumer privacy played any significant role in the release of Buzz."

She called Buzz a "material change" in the user's relationship with Gmail. "When users created Gmail accounts, they signed up for e-mail services," she said. "Their expectations did not include social networking."

Google later agreed to move the checkbox to a more prominent position. And then it rejiggered the way it handles user contacts. Rather than automatically identifying email and chat contacts for following, it now "suggests" people to follow, giving the user a chance to make changes. It should be noted, however, that "suggestions" are checked by default. To change them, you must uncheck them.

Then, with a third set of changes, the company added a Buzz tab to a user's central Gmail "settings" that lets them disable Buzz entirely. But the fact of the matter is that most users will simply approve Buzz - and approve the default settings.

Google apologized for the setting at launch, and its general stance seems to be that it didn't realize that users would be upset, pointing out that it failed to test the service with users outside the company prior to launch.

But we would argue that Google knew exactly what it was doing. The company was, as Jones Harbour said, pushing the outside of the privacy envelope. It didn't test the service with outsiders because it exposed as much user data as possible - knowing that it may have to backtrack if there were complaints.

Like Facebook, Google's primary aim is to expose user data. That's why it integrated the service with Gmail in the first place. In taking such steps it may face short term criticism, but in the long term it comes out ahead.

"I realize that companies continue to take a testing-the-water approach to privacy because no regulatory agency has sent a clear message that this behavior is unacceptable," Jones Harbour said. "I would like to see the commission take the position of intolerance toward companies that push the privacy envelope, then backtrack and modify their offerings after facing consumer and regulator backlash."

Privacy watchdog EPIC has filed a complaint with the FTC over Buzz, saying it violated user expectations, diminished user privacy and contradicted Google's privacy policy. It even questions whether Buzz violated federal wiretap law. ®

Build a business case: developing custom apps

More from The Register

next story
NO MORE ALL CAPS and other pleasures of Visual Studio 14
Unpicking a packed preview that breaks down ASP.NET
KDE releases ice-cream coloured Plasma 5 just in time for summer
Melty but refreshing - popular rival to Mint's Cinnamon's still a work in progress
Leaked Windows Phone 8.1 Update specs tease details of Nokia's next mobes
New screen sizes, dual SIMs, voice over LTE, and more
Another day, another Firefox: Version 31 is upon us ALREADY
Web devs, Mozilla really wants you to like this one
Put down that Oracle database patch: It could cost $23,000 per CPU
On-by-default INMEMORY tech a boon for developers ... as long as they can afford it
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
Mozilla keeps its Beard, hopes anti-gay marriage troubles are now over
Plenty on new CEO's todo list – starting with Firefox's slipping grasp
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.