Feeds

Brits blame Apple, Nokia, RIM et al for smartphone woes

Yet most problems appear network related

Secure remote control for conventional and virtual desktops

Smartphone owners are a vocal lot, willing to vent spleen to all and sundry when their handsets don't work as well as they expect them to.

The message for manufacturers is that they're generally ready to blame you for problems. Network operators can feel doubly relieved: smartphone owners are generally not willing to switch carriers.

So reveals a survey of British smartphone owners carried out during January and February this year by device testing company Fanfare. Some 155 individuals were questioned.

We should point out up front an important caveat: just over 89 per cent of those who took part in the survey said they own a smartphone, defined for the purposes of the study as "a mobile phone that combines voice services with applications including e-mail and/or internet access".

That definition takes in a broader array of devices than you might expect - these days, the ability to download apps is what sets smartphones apart - and the market penetration of true smartphones is actually around 14 per cent, according to most market watchers.

So either a large proportion of punters think their feature phone is a smartphone, or Fanfare's sample is significantly more biased towards smartphone usage than is the general population.

We have to assume Fanfare didn't specifically target smartphone users, since just over ten per cent of the sample said they didn't own such a device.

So what did the 'smartphone' owners say? Their responses don't make comfortable reading for manufacturers or suppliers. While 34.6 per cent of respondents said they were generally happy with their phone's performance, 57.1 per cent were disappointed.

A staggering 80.3 per cent of respondents said they experience problems like application glitches, compatibility issues, crashing or freezing some of the time (51.5 per cent) or all of the time (28.8 per cent).

The essential guide to IT transformation

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Samsung Gear S: Quick, LAUNCH IT – before Apple straps on iWatch
Full specs for wrist-mounted device here ... but who'll buy it?
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Now that's FIRE WIRE: HP recalls 6 MILLION burn-risk laptop cables
Right in the middle of Burning Mains Man week
HUGE iPAD? Maybe. HUGE ADVERTS? That's for SURE
Noo! Hand not big enough! Don't look at meee!
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?