Feeds

Brits blame Apple, Nokia, RIM et al for smartphone woes

Yet most problems appear network related

The Power of One Brief: Top reasons to choose HP BladeSystem

Smartphone owners are a vocal lot, willing to vent spleen to all and sundry when their handsets don't work as well as they expect them to.

The message for manufacturers is that they're generally ready to blame you for problems. Network operators can feel doubly relieved: smartphone owners are generally not willing to switch carriers.

So reveals a survey of British smartphone owners carried out during January and February this year by device testing company Fanfare. Some 155 individuals were questioned.

We should point out up front an important caveat: just over 89 per cent of those who took part in the survey said they own a smartphone, defined for the purposes of the study as "a mobile phone that combines voice services with applications including e-mail and/or internet access".

That definition takes in a broader array of devices than you might expect - these days, the ability to download apps is what sets smartphones apart - and the market penetration of true smartphones is actually around 14 per cent, according to most market watchers.

So either a large proportion of punters think their feature phone is a smartphone, or Fanfare's sample is significantly more biased towards smartphone usage than is the general population.

We have to assume Fanfare didn't specifically target smartphone users, since just over ten per cent of the sample said they didn't own such a device.

So what did the 'smartphone' owners say? Their responses don't make comfortable reading for manufacturers or suppliers. While 34.6 per cent of respondents said they were generally happy with their phone's performance, 57.1 per cent were disappointed.

A staggering 80.3 per cent of respondents said they experience problems like application glitches, compatibility issues, crashing or freezing some of the time (51.5 per cent) or all of the time (28.8 per cent).

Application security programs and practises

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.