Feeds

Hero update blocks Marketplace

HTC won't fix, blames Orange

Internet Security Threat Report 2014

The latest update to Orange's Hero handset, manufactured by HTC, is blocking access to the Android marketplace again.

An update to the handset released last month causes some paid applications to vanish from the Android marketplace. HTC is not interested in fixing the problem, which it blames squarely on Orange:

"HTC won't release any software update on this matter but Orange UK is free to upload at any time to our web server a support solution" the company told one Reg reader, continuing that "Orange UK ... is aware of the issues and is working to urgently resolve them." The missive explained that the problem stems from a server of some sort, rather than the handset.

This is little comfort to Orange customers with a Hero, though not many of them will notice. The applications involved don't refuse to download, they simply don't appear in the list available, so unless a customer is looking for a specific app they're unlikely to ever know that something was wrong.

The same thing happened in August last year. At that time it was copy-protected applications which disappeared, and it seems probable that the same thing has happened this time around.

We spoke to Orange, but the company apparently didn't know about the problem, so we pointed out some of the busier forums on the subject and will let you know when we hear back. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.