Feeds

NatWest suffers calamitous online banking breakdown

But flack insists system never actually died on arse

Boost IT visibility and business value

NatWest customers struggled to access the company's online banking, ATMs, telephone and even branch systems in the past few hours, after it was hit by a unspecified "technical issue" this morning.

A spokeswoman at the firm denied that the bank's systems were hit by an outage, and insisted to The Register that NatWest had simply suffered "slow response times but it never went down".

We phoned NatWest's phone service, which seemed to suggest a different story.

"We are currently experiencing a technical issue," said a recorded message that added NatWest had marked the matter as "urgent" and hoped to "resolve it shortly".

When pressed on what had gone wrong, the NatWest spokeswoman told us: "I've been able to access my own account this morning."

Sadly, for many other NatWest customers, the banking system has done a pretty good job of flicking them the V-sign today.

The taxpayer-owned bank RBS owns NatWest, so maybe keeping its cash inaccessible is good for UK.plc in some strange way.

The Twitterati are out in force, meanwhile, with the site bristling with reports that show the level of feeling about NatWest's banking system on what is for many people pay day.

"Dear Natwest Online Banking, I don't mind the old design, or the fact it's a bit clunky. I do mind it NOT LOADING. Thanks, Caius," says one of the more polite posts.

There's plenty more complaints here, but according to the NatWest spokeswoman "there are no problems now at all, actually".

So that's alright then. ®

Build a business case: developing custom apps

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.