Feeds

NatWest suffers calamitous online banking breakdown

But flack insists system never actually died on arse

High performance access to file storage

NatWest customers struggled to access the company's online banking, ATMs, telephone and even branch systems in the past few hours, after it was hit by a unspecified "technical issue" this morning.

A spokeswoman at the firm denied that the bank's systems were hit by an outage, and insisted to The Register that NatWest had simply suffered "slow response times but it never went down".

We phoned NatWest's phone service, which seemed to suggest a different story.

"We are currently experiencing a technical issue," said a recorded message that added NatWest had marked the matter as "urgent" and hoped to "resolve it shortly".

When pressed on what had gone wrong, the NatWest spokeswoman told us: "I've been able to access my own account this morning."

Sadly, for many other NatWest customers, the banking system has done a pretty good job of flicking them the V-sign today.

The taxpayer-owned bank RBS owns NatWest, so maybe keeping its cash inaccessible is good for UK.plc in some strange way.

The Twitterati are out in force, meanwhile, with the site bristling with reports that show the level of feeling about NatWest's banking system on what is for many people pay day.

"Dear Natwest Online Banking, I don't mind the old design, or the fact it's a bit clunky. I do mind it NOT LOADING. Thanks, Caius," says one of the more polite posts.

There's plenty more complaints here, but according to the NatWest spokeswoman "there are no problems now at all, actually".

So that's alright then. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.