Acer extends laptop warranty for overseas travel
Full year of cover provided
Acer has extended the duration of its International Travel Warranty - a support package intended to cover users against hardware failures that may hit its laptops used outside the country they were purchased in.
The cover, which previously was limited to three months of travel, now runs to a full 12 months of overseas usage.
ITW allows users to take malfunctioning laptops to Authorised ITW Service Centres. If the problem is found to arise from a manufacturing fault, it will be fixed free of charge. You also have to be able to show the original product sales invoice, Acer said.
The cover doesn't extend to software.
ITW is additional to the local warranty covering Acer products and it doesn’t apply in the country of purchase, Acer said. For laptops bought in the UK, that means you'll get standard a 12-month warranty here and now 12 months' cover overseas.
Acer also pointed out that the ITW package doesn't apply to laptops bought overseas and used in your country of residence. So if you buy an Acer netbook in Hong Kong and it goes wrong when you get home, you can't use the ITW to get it fixed.
There are more than 100 ITW Service Centres around the world. Acer has a list of them here. ®
I bought an Acer netbook from the UK and had it shipped to Australia in June last year. I contacted both the vendor and Acer Australia when the hdd died recently, and Acer agreed to repair it - even paying for shipping. They claimed to be unable to reinstall the original linux os install; I should get the machine back next week.
So, it seems that the new policy may already have been unofficially implemented already - I had been fearing that I might need to pay for return shipping to the UK.