Feeds

Dell's order status website wobbles at knees

'Your information does not match, please try again'

Reducing security risks from open source software

Updated Dell customers hoping to check when their newly-purchased computer will be shipped are complaining about errors on the vendor's order status website.

Over the past week some Dell customers have struggled to access details about when their kit would be delivered by the company.

"I placed an order last Friday (22nd Feb) and, since then, have been unable to check the order status on their web site. Several calls to Dell later, I spoke to Dell Customer Care today and was [given the] information that their 'applications are down' and that I should call back tomorrow," El Reg reader Bruce told us.

His complaints have been echoed online, with some people griping about Dell's latest customer boo boo via Twitter and various forums.

Dell order status website

'Appropriate people' missing in action

"I ordered a new Core i7 laptop from Dell the other day for £646, thought it was a good deal. All went well, got the order number today but when I check the order status on the dell website it just says that 'The information you submitted does not match, please try again'," said Glaswegian-based Bocco on the DVD forums.

Despite the complaints, Dell has yet to respond to our request for comment.

A spokesman at the company told us yesterday afternoon that he needed to check with the "appropriate people" about what had gone wrong with Dell's order status site, which appears to have had the wobbles for the best part of a week now.

However, we've not heard anything since. We'll update this story if the "appropriate people" hit the right buttons and actually get in touch. ®

Update

Dell has since given The Register this statement, which confirms that the site has now been fixed after four days of server-related problems.

Dell experienced a technical issue to its Order Status website on Thursday 18th February. The root cause of this problem was due to the fact that an application service running on the database server of the website hung and failed to start automatically.

This meant that order information was not being updated into the database, causing a backlog of order information to sit in a queue. This resulted in customers not being able to view the latest status of their orders on the website.

Our IT team treated this as a top priority, with the issue being resolved yesterday, Monday 22nd February. The queue is now clear and Dell's Order Status website is back to working normally.

We would like to apologise for any inconvenience caused to our customers. We are now implementing further monitoring solutions to prevent similar situations arising in the future.

Seven Steps to Software Security

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.