Feeds

Recession exacerbated Jobcentre computer woes

IT not prepared for sudden influx of unemployed

Providing a secure and efficient Helpdesk

Research has revealed that IT problems hindered Jobcentre Plus in dealing with an influx of people at the beginning of the recession.

Glitches and crashes in the services's computerised job vacancies database, the Labour Market System (LMS), exacerbated delays experienced by unemployed people.

The research, commissioned and published by the Department for Work and Pensions, says that Jobcentre Plus staff were concerned that the LMS was not working "as intended" for new programmes, including the Jobseekers' Regime and Flexible New Deal.

"They reported that the expected 'markers' did not work, or did not appear," says the document. "This would often cause staff to backtrack for information; or to enter data that should have been pre-populated."

In addition, the researchers say that the LMS failed on a number of occasions, causing Jobcentre staff to cancel interviews with clients.

The pressures of the recession reduced the amount of staff training. The researchers reported that the views of staff about e-learning courses, which advisers completed at their own pace and when time permitted, varied considerably.

Some staff felt they had been "thrown in at the deep end" and criticised the computerised system for not providing an explanation of answers to questions.

In some offices, the problems were compounded by the temporary cancellation of weekly staff meetings, which had been a forum for knowledge sharing and problem solving.

This article was originally published at Kable.

Kable's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

Reducing the cost and complexity of web vulnerability management

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.