Feeds

Recession exacerbated Jobcentre computer woes

IT not prepared for sudden influx of unemployed

High performance access to file storage

Research has revealed that IT problems hindered Jobcentre Plus in dealing with an influx of people at the beginning of the recession.

Glitches and crashes in the services's computerised job vacancies database, the Labour Market System (LMS), exacerbated delays experienced by unemployed people.

The research, commissioned and published by the Department for Work and Pensions, says that Jobcentre Plus staff were concerned that the LMS was not working "as intended" for new programmes, including the Jobseekers' Regime and Flexible New Deal.

"They reported that the expected 'markers' did not work, or did not appear," says the document. "This would often cause staff to backtrack for information; or to enter data that should have been pre-populated."

In addition, the researchers say that the LMS failed on a number of occasions, causing Jobcentre staff to cancel interviews with clients.

The pressures of the recession reduced the amount of staff training. The researchers reported that the views of staff about e-learning courses, which advisers completed at their own pace and when time permitted, varied considerably.

Some staff felt they had been "thrown in at the deep end" and criticised the computerised system for not providing an explanation of answers to questions.

In some offices, the problems were compounded by the temporary cancellation of weekly staff meetings, which had been a forum for knowledge sharing and problem solving.

This article was originally published at Kable.

Kable's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

High performance access to file storage

More from The Register

next story
Android engineer: We DIDN'T copy Apple OR follow Samsung's orders
Veep testifies for Samsung during Apple patent trial
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Big Content goes after Kim Dotcom
Six studios sling sueballs at dead download destination
Alphadex fires back at British Gas with overcharging allegation
Brit colo outfit says it paid for 347KVA, has been charged for 1940KVA
Jack the RIPA: Blighty cops ignore law, retain innocents' comms data
Prime minister: Nothing to see here, go about your business
Singapore decides 'three strikes' laws are too intrusive
When even a prurient island nation thinks an idea is dodgy it has problems
Banks slap Olympus with £160 MEEELLION lawsuit
Scandal hit camera maker just can't shake off its past
France bans managers from contacting workers outside business hours
«Email? Mais non ... il est plus tard que six heures du soir!»
Reprieve for Weev: Court disowns AT&T hacker's conviction
Appeals court strikes down landmark sentence
US taxman blows Win XP deadline, must now spend millions on custom support
Gov't IT likened to 'a Model T with a lot of things on top of it'
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.