The Register® — Biting the hand that feeds IT

Feeds

Apple cops to defective MacBook drives

Free replacements for the unlucky 'few'

Agentless Backup is Not a Myth

Apple has extended the warranty on certain MacBooks from 2006 and 2007 whose hard drive failed, while offering free replacements for defective drives.

Look out your window and you might observe porcine aerobatics - and that red-tailed gent donning the toasty overcoat might well be Lucifer.

Of course, in a support note announcing the "Repair Extension Program," Cupertino was careful not to concede mass failures. "Apple has determined that a very small percentage of hard drives that were used in MacBook systems, sold between approximately May 2006 and December 2007," the note reads, "may fail under certain conditions."

Still, the admission is a welcome one, as is the free drive replacement - even though the hard drive failures had been discussed as early as 2007 in an Apple discussion thread entitled "MacBook hard drive failure epidemic" and an identically tiled thread on MacRumors.

The MacBooks eligible for drive replacement must display the telltale "Your drive is bleedin' demised" flashing question mark on the startup screen. The potentially infirm MacBooks are of the white and black varieties, with processor speeds of 1.83GHz, 2GHz, or 2.16GHz and hard-drive capacities of 60GB, 80GB, 100GB, 120GB, or 160GB.

Should you be unlucky enough to posses one of these unworthies, take it to an authorized service provider or schedule an appointment with an Apple Store Genius. If you can't find either, ring up the appropriate technical-support hotline and assistance will be granted.

If you've already paid for a replacement of your ailing drive in Apple's out-of-warranty service, the company will contact you with info on the reimbursement process. If you don't hear from them, Apple advises you to call their tech-support folks.

The program will run for three years after you bought your ailing MacBook or until August 15 of this year, whichever is longer. The support docs also notes that Apple will "continue to evaluate the repair data," and extend the repair period if needed.

Better late than never. ®

Customer Success Testimonial: Recovery is Everything

Latest Comments

original disc drive

2.16Ghz 160Gb disc circa 2007 in use every day and not one problem or issue whatever you wish to call them. It is ridiculously easy to do a restore from time machine providing you use it & a new 320Gb disc dosnt exactly break the bank these days.

@Renato - Don't forget the case cracks - My sons replaced with no 'issue' even though out of warranty.

@Ian Ferguson - Good for you, I did exactly the same with a failed PC disk, after all why should the oem not honour their own warranty?

@Thermal issues - Wasnt there a study by Google which claimed heat wasnt that much of a contributory factor to failure, I appreciate heat isnt a good thing but not as bad as considered, allegedly. It is located a tad close to the battery, which can get warm when busy, laptop stand?

0
0

Short Memories!

The hard drives issue went class action last year. Crap Seagate drives.

See

http://www.reghardware.co.uk/2007/10/30/apple_seagate_drive_warning/

http://www.reghardware.co.uk/2007/11/27/apple_looks_at_macbook_hdds/

and http://retrodata.co.uk/apple-seagate-drives.php

0
0
Anonymous Coward

Shock horror

I can see the headlines now ... "Some old laptops break"

0
0

More from The Register

 breaking news
Curtain drops on Apple Store ahead of WWDC: What lies behind?
Steve Jobs watching from on high. No pressure, lads
 breaking news
Cold, dead hands of Steve Jobs slip from iPhones: The Cult of Ive is upon us
Billionaire biz baron's death clears way for uber-shiny iOS 7
Airbus imagines suitcases that find themselves
Point your mobe at your smalls to track their every move
Surprise! Intel smartphone trounces ARM in power trials
Tests show equal performance while sipping significantly less juice
First look: iOS 7 for iPad
No, Apple hasn't released it yet, but that doesn't stop intrepid devs
Apple said to be 'exploring' 5.7-inch iPhone
Who's the copycat this time, Mr. Cook?
Review: Belkin Thunderbolt Express Dock
Missing Mac ports reunited, for a price
 breaking news
Australian 'Apple tax' repealed for MacBook Air
But the new MacPro is priced at a premium