Feeds

Orange overshares in bcc blunder

300 email addresses accidentally meet

Eight steps to building an HP BladeSystem

Orange accidentally shared the email addresses of more than 300 customers yesterday during a bid to find out what they think of the company.

The email, passed on to us by several readers, suggests the recipient might like to reply with their thoughts about how customers keep in touch with the operator, along with any suggestions about how the service could be improved.

Teaching staff the value of the BCC field might be a good start.

Apparently Orange is "intending to update and modify the 'Contact Us' section of the Orange website" and thus mailed everyone who'd recently used the page to get feedback on their experience. But, critically, it failed to hide the email addresses to which the message was sent.

Orange tells us that it's aware of the problem and is "looking at this as a matter of urgency".

Not that Orange is alone in hitting the wrong button: last June 416 Vodafone customers had the same thing happen to them, though Voda's customers were more vocal in their responses, which created a storm of messages as they all hit "reply to all". But the original message had been an apology from the operator rather than a request for feedback.

Given that most people using the feedback page are complaining, they are unlikely to be impressed by having their email address shared with everyone else. We did consider mailing them all to ask their views on this, but on reflection decided... no. ®

Securing Web Applications Made Simple and Scalable

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.