Feeds

Orange overshares in bcc blunder

300 email addresses accidentally meet

Secure remote control for conventional and virtual desktops

Orange accidentally shared the email addresses of more than 300 customers yesterday during a bid to find out what they think of the company.

The email, passed on to us by several readers, suggests the recipient might like to reply with their thoughts about how customers keep in touch with the operator, along with any suggestions about how the service could be improved.

Teaching staff the value of the BCC field might be a good start.

Apparently Orange is "intending to update and modify the 'Contact Us' section of the Orange website" and thus mailed everyone who'd recently used the page to get feedback on their experience. But, critically, it failed to hide the email addresses to which the message was sent.

Orange tells us that it's aware of the problem and is "looking at this as a matter of urgency".

Not that Orange is alone in hitting the wrong button: last June 416 Vodafone customers had the same thing happen to them, though Voda's customers were more vocal in their responses, which created a storm of messages as they all hit "reply to all". But the original message had been an apology from the operator rather than a request for feedback.

Given that most people using the feedback page are complaining, they are unlikely to be impressed by having their email address shared with everyone else. We did consider mailing them all to ask their views on this, but on reflection decided... no. ®

Providing a secure and efficient Helpdesk

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.