More like this

Business

Arrow

The Channel

Microsoft volume licensing site serves up customer details

Time to enlist Beetle Juice?

arrow pointing up

Microsoft’s woes over at its revamped but pretty flaky Volume Licensing Service Center website continued today, after the firm inadvertently let slip the wrong subscription information to at least one of its customers.

Many MS volume licence users have complained about Redmond’s lacklustre efforts to get its VLSC website fully operational for all its biz customers since Microsoft relaunched its portal in late December.

As we previously reported, Microsoft’s new site has been hamstrung by a variety of technical cockups that have left customers grumbling about the inadequacy of the new portal, as well as the ineptness they had been greeted with when making complaints to the software vendor.

Reg reader Simon told us about Microsoft’s latest boo boo.

“This morning I had to setup my access to our new volume subscription and on registering my email address it believes that I am someone called ******, ******** with an email address of *********************. I also have access to a large number of subscription information including company names and email addresses,” he said.

“Seems they [Microsoft] haven't got their gremlins out of the system yet.”

Simon also sent us screenshots of the details he was currently able to view via the site, but for obvious reasons we won't be republishing them here.

The Register contacted Microsoft to find out what had gone wrong and to ask if the firm was alarmed about an apparent gaping hole in its security procedures for the revamped VLSC site. At time of writing no one had got back to us with comment.

Late last week the company span out a webcast for its long-suffering partners and customers to help them better understand what tools were available on the VLSC portal.

“As you may know (especially if you are a Microsoft Volume License customer), the Microsoft Volume Licensing Service Center (VLSC) is an online tool helps customers and partners manage VL program agreements, get access to licensed products and associated product VL keys,” noted MS Windows core OS division chief of staff M3 Sweatt in a Satisfy Me blog post that failed to once mention the recent trouble over at the VLSC ranch.

“The February 3 Partner Webcast has more info from the VLSC team on the enhancements make it easier for you and your customers to manage Microsoft Volume Licensing agreements, download licensed products, and access volume license keys.”

Sponsored: Customer Identity and Access Management