Feeds

SAP serenely promises to be less bad

You know all that stuff we did? We won't do that again

Beginner's guide to SSL certificates

German software giant SAP has promised to be less bad under its new leadership after losing its chief executive on Sunday.

SAP's chairman Hasso Plattner admitted the company had made mistakes, especially in ramping up maintenance fees.

The rises started in 2008, for new customers, despite user anger and the company failing to provide any metrics to show support had improved.

Plattner said the problems could not just be blamed on Leo Apotheker, who left on Sunday.

Plattner told The FT: "Unfortunately SAP has made a few legal and technical mistakes, especially in Germany. This is nothing that can be put into Léo's shoes. We have made a mistake... I was personally involved in decisions about the maintenance fees."

Apotheker has been replaced by a two-man CEO team of Bill McDermott, previously head of field operations, and Jim Hagermann Snabe, previously head of product development. The continuing role of co-founder Plattner, and promotion of CIO Vishal Sikka, suggests an increased focus on product development.

Referring to an employee survey which revealed deep unhappiness with SAP senior management, Apotheker said, in a memo seen by BusinessWeek: “I regret that I wasn’t able to earn the support of each and every one of you, but I serenely stand before you today with the knowledge - and the clear conviction - that what I did was for the best of the company.”

He said the decisions he took, especially to cut jobs. were difficult but necessary.

James Crawshaw, analyst at S&P Equity Research, said: "We view the management change positively... Apotheker had over 20 years of experience within SAP, but in our view was unconvincing in his strategy for growth, product innovation and defence of the maintenance/support fee hikes. McDermott is, in our view, a much more articulate spokesperson for the company." ®

Security for virtualized datacentres

More from The Register

next story
'Windows 9' LEAK: Microsoft's playing catchup with Linux
Multiple desktops and live tiles in restored Start button star in new vids
Not appy with your Chromebook? Well now it can run Android apps
Google offers beta of tricky OS-inside-OS tech
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
iOS 8 release: WebGL now runs everywhere. Hurrah for 3D graphics!
HTML 5's pretty neat ... when your browser supports it
Greater dev access to iOS 8 will put us AT RISK from HACKERS
Knocking holes in Apple's walled garden could backfire, says securo-chap
NHS grows a NoSQL backbone and rips out its Oracle Spine
Open source? In the government? Ha ha! What, wait ...?
Google extends app refund window to two hours
You now have 120 minutes to finish that game instead of 15
Intel: Hey, enterprises, drop everything and DO HADOOP
Big Data analytics projected to run on more servers than any other app
SUSE Linux owner Attachmate gobbled by Micro Focus for $2.3bn
Merger will lead to mainframe and COBOL powerhouse
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.