Feeds

SAP serenely promises to be less bad

You know all that stuff we did? We won't do that again

The smart choice: opportunity from uncertainty

German software giant SAP has promised to be less bad under its new leadership after losing its chief executive on Sunday.

SAP's chairman Hasso Plattner admitted the company had made mistakes, especially in ramping up maintenance fees.

The rises started in 2008, for new customers, despite user anger and the company failing to provide any metrics to show support had improved.

Plattner said the problems could not just be blamed on Leo Apotheker, who left on Sunday.

Plattner told The FT: "Unfortunately SAP has made a few legal and technical mistakes, especially in Germany. This is nothing that can be put into Léo's shoes. We have made a mistake... I was personally involved in decisions about the maintenance fees."

Apotheker has been replaced by a two-man CEO team of Bill McDermott, previously head of field operations, and Jim Hagermann Snabe, previously head of product development. The continuing role of co-founder Plattner, and promotion of CIO Vishal Sikka, suggests an increased focus on product development.

Referring to an employee survey which revealed deep unhappiness with SAP senior management, Apotheker said, in a memo seen by BusinessWeek: “I regret that I wasn’t able to earn the support of each and every one of you, but I serenely stand before you today with the knowledge - and the clear conviction - that what I did was for the best of the company.”

He said the decisions he took, especially to cut jobs. were difficult but necessary.

James Crawshaw, analyst at S&P Equity Research, said: "We view the management change positively... Apotheker had over 20 years of experience within SAP, but in our view was unconvincing in his strategy for growth, product innovation and defence of the maintenance/support fee hikes. McDermott is, in our view, a much more articulate spokesperson for the company." ®

The Essential Guide to IT Transformation

More from The Register

next story
LibreSSL crypto library leaps from OpenBSD to Linux, OS X, more
First cross-platform version of cleaned-up OpenSSL fork
Think Google Glass is creepy? Wait until it READS YOUR MIND
Startup penetrates the mind of Glassholes
Bezos house 'on FIRE': Amazon in-app kiddy megabuck charge storm
FTC prepares boot for firm's ass in lawsuit
Microsoft wants to lure biz users with fondleable Windows 8.1 'Apportals'
Custom Start Screens lump enterprise apps and data in one place
Victim of Tor-hidden revenge smut site sues Tor Project developers
But EFF lawyer says deep-web team 'no more liable' than web server makers
Chrome Remote Desktop adds Linux to supported OS list
Drive Debian from the confines of a Chromebook
I've got 99 problems, but a Facebook boycott ain't one
If you're havin' Zuck problems, I feel bad for you son
Google's lounge room invasion advances with Chromecast upgrade
Your tellie is about to mirror your Android
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximizing your infrastructure through virtualization
Virtualization continues to be one of the most effective ways to consolidate, reduce cost, and make data centers more efficient.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.