Business host DataGate vanishes
Business hosting outfit DataGate has fallen off the internet today, with customers unable to raise the firm on the phone too.
The London-based firm's own website is currently unavailable, as are those of its customers.
Reg correspondents say DataGate disappeared at at about 8am.
Web developer Robin Tong this afternoon claimed on Twitter that the firm had a Level 3 routing error.
El Reg hasn't been able to reach the firm to confirm the cause of the glitch or its prognosis. Anyone at DataGate who would like to clear things up for their customers should get in touch. ®
DataGate's blog blames Level 3.
They haven't dissed the Chinese recently have they?????
Thanks Blane. Had tried to get my customer to do this last year when they changed servers due to insane downtime and backups not having been working properly for months.
They're a nightmare to deal with, difficult to contact on the phone, refuse to give up domains when you move to other companies, have terrible uptime and occasionally make changes to servers and unplanned downtime without even bothering to notify you.
Today was indicitive of the typical lazy attitude of Datagate.net.uk and as usual, impossible to get hold of by phone.
They even say on their twitter it was temporary and their blog said it would be fixed in twenty minutes. They've now jumped on the twitter bandwagon to try and clear their name: http://twitter.com/datagate_ltd
Purely from a technical point of view, as Wand106 said, no redundancy, and without properly differently located DNS servers this was inevitable.
Obviously muggings here had to take time out just to help sort out the mess this bunch of amateurs made, for an excellent and understanding client unfortuately stuck with them.
Well, thats my opinion anyway. (hopefully that clears any chance of slander charges...)
what kind of ISP / host relies solely on one internet provider for service? I am a customer and could not get hold of them by phone or email, just like someone had pulled the plug. If they are not in administration now, I think it won't be long, as customers seek better stability.