ntl:Telewest forgets who its customers are
Someone else's fault obviously
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Some Virgin customers have been without ADSL services since this morning thanks to a breakdown in authentication, though things should be back to normal now.
The problem was with ntl:Telewest Business division, which started choking at 08.30 this morning when the servers responsible for checking usernames and passwords failed and customers found themselves disconnected. We're told that backup servers are now in place and everything should be operating normally, and that it's not ntl:Telewest's fault.
The company sent over a statement explaining that the "authentication process... lies outside of our network, and is owned and managed by a third party", though it isn't saying who that third party is, only that the mysterious third party "has since switched to back-up".
It's something of a trend these days to blame unnamed outsourcing companies for network failures, and it's not one of which we approve; let's just say that ntl:Telewest failed to hire the right third party and should therefore be prepared to take the blame on the chin. ®
COMMENTS
Dear Virgin Media
I'm sorry my last payment did not reach you. This was due to an error in my outsourced payment service provider, and beyond my control. I am currently working closely with my payment provider to rectify the situation.
3rd Party is.......
.... BT Wholesale.
All LLU unbundled providers, with the exception of 1 or 2, use kit managed by BT Wholesale / BT Openreach (they outsource physical management to Alcatel) - as someone else eluded to, a RADIUS username/password is required to authenticate - the authentication is done on BT servers.... so as much as it pains me to say it, this probably wasn't NTL/TW's fault.
Circles
What happened was that Phorm equipment was hacked by the Chinese just at the moment that Google was trying to suck all the data out of Beijing, meanwhile..........
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