Feeds

Samsung's Galaxy stuck in history

This isn't the Android I was looking for

SANS - Survey on application security programs

Comment It seems no one will be updating the Galaxy to Android 2, annoying customers whose purchase decision was based on what it would do rather than what it could do.

The Galaxy was launched in September and has been updated a couple of times since, but it seems that the handset won't be getting an upgrade to Android version 2 despite the new OS coming less than two months later. This is a decision that some customers see as a betrayal of the Android promise.

Version 2 of Google's Android OS provides an enhanced user interface as well as support for Microsoft Exchange and a better web browser. More critically the new version includes tweaks which make the OS run faster and smoother.

O2 support appeared to provide confirmation of the decision with an e-mail sent to a customer that laid the blame firmly at the feet of Samsung's South Korean HQ:

"Samsung HQ are currently not supporting a migration path to upgrade Galaxy to Android 2.0. Samsung UK continue to push for this but confidence on the change is low as Samsung HQ will be launching new devices on Android 2.0 in Q1."

O2 later told us that this e-mail shouldn't have been sent, and that we'd have to take the issue up with Samsung. Samsung promised to get back to us before Christmas but is probably hoping the issue will disappear over time.

The G1, T-Mobile's foray into Android, can run Android 2, though it's hardly equipped for the task as one user demonstrated. Both devices have ARM-based Qualcomm processors running at 528MHz, so getting Android 2 to run on a Galaxy might be a technical challenge, but it's one that Samsung should be more than capable of managing if it wanted to.

But why should Samsung devote resources towards porting and testing Android 2 on a handset it's already launched?

Samsung isn't going to get any more money out of those customers, and the company wouldn't want punters confused by old handsets running new software so there's no real incentive to update.

But some customers bought a Galaxy on the basis that they'd be able to run any version of Android, more akin to the desktop PC model than a mobile phone: "That[']s the whole point of buying this phone, the android system evolves so it doesn[']t date", as one disgruntled customer puts it.

Combat fraud and increase customer satisfaction

More from The Register

next story
WTF happened to Pac-Man?
In his thirties and still afraid of ghosts
Reg man builds smart home rig, gains SUPREME CONTROL of DOMAIN – Pics
LightwaveRF and Arduino: Bright ideas for dim DIYers
Leaked pics show EMBIGGENED iPhone 6 screen
Fat-fingered fanbois rejoice over Chinternet snaps
Apple patent LOCKS drivers out of their OWN PHONES
I'm sorry Dave, I'm afraid I can't let you text that
Microsoft signs Motorola to Android patent pact – no, not THAT Motorola
The part that Google never got will play ball with Redmond
Slip your finger in this ring and unlock your backdoor, phone, etc
Take a look at this new NFC jewellery – why, what were you thinking of?
Happy 25th birthday, Game Boy!
Monochrome handset ushered in modern mobile gaming era
Rounded corners? Pah! Amazon's '3D phone has eye-tracking tech'
Now THAT'S what we call a proper new feature
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
prev story

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.