Feeds

O2 grovels for London network failure

We just...can't...cope

Boost IT visibility and business value

O2 has apologised for the repeated network failures in the capital before Christmas, claiming it was caught unawares by excessive data use.

The apology was delivered to the Financial Times so aimed at shareholders rather than customers. It admits that O2 coverage in London has been lamentable since the summer, and promises that more base stations and a swift kick to Nokia Siemens will fix everything.

Describing the problems as "a short term blip" Ronan Dunne told the FT that "it would be wrong to say that O2 has failed its customers en masse", and that an additional 200 base stations in London would take relieve congestion along with modifications to the infrastructure provided by Nokia Siemens.

O2 also reckons it's going to work more closely with handset vendors to address which applications will lead to heavy network loading, but other than blocking such applications it's hard to see what good that's going to do.

Perhaps the software modifications to the infrastructure could enable a tiered service, like that proposed by 3, enabling customers to buy their way out of congestion, but it's more likely they'll comprise unspecified tweaks.

So the only measurable thing we can report is the additional 200 base stations, and we'll be keeping any eye on Sitefinder to see those popping up over the next few months. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
What's the nature of your emergency, Vodafone?
Oh, you've dialled the wrong number for ad fibs, rules ASA
EE network whacked by 'PDP authentication failure' blunder
Carrier is 'aware' of cockup, working on a fix NOW
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?