O2 grovels for London network failure
O2 has apologised for the repeated network failures in the capital before Christmas, claiming it was caught unawares by excessive data use.
The apology was delivered to the Financial Times so aimed at shareholders rather than customers. It admits that O2 coverage in London has been lamentable since the summer, and promises that more base stations and a swift kick to Nokia Siemens will fix everything.
Describing the problems as "a short term blip" Ronan Dunne told the FT that "it would be wrong to say that O2 has failed its customers en masse", and that an additional 200 base stations in London would take relieve congestion along with modifications to the infrastructure provided by Nokia Siemens.
O2 also reckons it's going to work more closely with handset vendors to address which applications will lead to heavy network loading, but other than blocking such applications it's hard to see what good that's going to do.
Perhaps the software modifications to the infrastructure could enable a tiered service, like that proposed by 3, enabling customers to buy their way out of congestion, but it's more likely they'll comprise unspecified tweaks.
So the only measurable thing we can report is the additional 200 base stations, and we'll be keeping any eye on Sitefinder to see those popping up over the next few months. ®
O2 has to be the worst in London. My iPhone never loads when you need it and last summer, no-one with an 02 phone could get it to work at Lords during a Test Match! This is just the latest of poor service and I cannot wait to change to Vodafone in the New Year.
No short term blip here
There is no such thing as a fix for an underlying architectural problem. Neither the 3G, nor the LTE arch is capable of handling the Internet data users want to suck through them. They were designed for closed-garden systems where most of the network usage happens from IMS controlled services. This rosy closed garden delusion is now facing the ultimate reality check - the user and it is failing miserably as a result.
So O2/Telefonica should have spent less effort in railroading a broken architecture through 3GPP to the applauses of Nokia (who would like them to BUY MORE STUFF) and actually thought exactly what will happen if the users will actually use the network.
Hehe... I have been predicting this for the last couple of years and frankly I enjoy every moment of gloating pleasure I am getting from it. O2 should cherish the pain it is in. Not for any other reason - from now onwards it will only get worse. It can of course be solved - if they acknowledge that it is broken and revisit the actual network architecture. It will of course require hiring people who know the other way (TM) and repenting for some of their past 3GPP railroading sins.
Bwahahaha... Where is my white cat...
They don't need more Base-stations......
There are plenty of GSM BTS's and UMTS NodeB's out there.
O2's issue is the state of their backhaul infrastructure. They have not got the bandwidth to the Cell Sites for the traffic.
They know it and are slowly trying to move forward, but they have changed strategy 3 times in 2 years to my knowledge. (Self Provide/Managed Service/Leased Backhaul).
On top of this, there is the issue of individual cell congestion, which those 200 or so sites will help with........
Devil Jobs........cos it's obviously the iPhones fault!