O2 takes a Christmas break
IP addresses snowed in
O2 is again struggling to get IP addresses to its customers, leaving many of them without data connectivity since yesterday lunchtime.
Anyone who held open a session is fine, but lose your IP address and the operator admits they can't promise you another one - but engineers are working on it.
The same thing happened back in July, with the same result, so one might hope it had been fixed properly by now. The outage is particularly badly timed with Vodafone announcing they'll be offering Apple's iPhone in January, perhaps with a more-reliable network.
Some O2 customers have had luck changing their APN to "mobile.o2.co.uk", which worked last time too, but this time around it's not working for everyone and most customers would prefer not to mess about changing APN settings just to get a connection.
We asked O2 who provided the software for allocating IP addresses, given it failed equally spectacularly back in July, but apparently the company isn't willing to name and shame suppliers.
We'll look into it and let you know. ®
COMMENTS
Inquiring minds
"is this for 3G data or home broadband"
Logical minds would probably jump to the conclusion it's 3G data, just from the references to APNs and iPhones. Or by reading the linked article where it's happened before.
Is this for 3G data or home broadband?
Inquiring minds want to know
There are a few things that it could be
It was probably an issue with the ggsn, networks are really bad at quickly fixing these things.
An APN name is just a DNS address that points your pdp context to a set of servers. it could be anyhting from there that isn't handing out the IPs properly.
If you already have a session its likey that the radius server is buggered.
as for 3's data coverage. Its one of the best in the UK. Voda, O2, orange are shit and T-mobile shares the wireless network with 3 so they have the same coverage.
O2 sucking off
The O2 network sucks big sucky things like its national suck day! They are truly awful.
Apple did them a huge favour with the iPhone exclusive. But no amount of PriOrity offers will keep customers, especially those like me who don't bother with their Meejia stuff...
My contract expires 1/2/10 - on that day I shall be calling CS for the one and only time for my PAC that will end up on a 30-day SIM-only Vodafone tariff. I have well and truly had it with O2. I knew it was a mistake going to them. I should have waited it out but, mercy, I couldn't :-)
Paris, 'cos at least when she sucks its got a decent outcome!
Strange MMS problems too
Not sure if this is related or not, but MMS messages I sent yesterday were appearing to come from someone else.
That's not acceptable or excusable under any circumstances. In the T&Cs O2 state that they will be a "competent mobile telecommunications service provider exercising reasonable skill and care".
I wonder if they consider that the same breach of contract that I do. I'd very much like to end my current contract early. Things have really taken a dive in London over the last couple of years. Huge delays on messages, calls going straight through to voicemail even though I have a signal and now I can't even be confident they can route something between the right two phones.
