Feeds

BlackBerry outage blankets North America

(Another) RIM glitch silences citizen email

Providing a secure and efficient Helpdesk

Consumer BlackBerry users across North America endured extended delays in email service earlier today due to some sort of technical glitch in the messaging network run by BlackBerry maker Research in Motion.

According to Bloomberg, the outage hit all consumer BlackBerry users in the US, regardless of carrier, and consumer outages were confirmed by Canadian carrier Rogers Wireless as well. Corporate users were not affected.

A spokeswoman for US carrier Sprint tells CIO Today that the outage was caused by some "routine" RIM maintenance work that occurred at around 2:00 a.m. US Central time on Thursday.

By late morning, users were slowly regaining access. "RIM has isolated and resolved the issue that was impacting some BlackBerry customers earlier this morning," reads a RIM statement. "Some customers may still experience delays as e-mail queues are processed. RIM is continuing to investigate the cause of the issue and apologizes for any inconvenience."

The outage did not affect phone service, web browsing, or text messaging.

Famously, RIM endured a 12-hour email outage in April 2007 and another lengthy outage hit the Canadian outfit in February of last year. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
'Serious flaws in the Vertigan report' says broadband boffin
Report 'fails reality test' , is 'simply wrong' and offers ''convenient' justification for FTTN says Rod Tucker
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.