Feeds

Does Quality of Service matter?

And where do you start if it does?

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

On Demand Well, yes it does matter, that’s pretty obvious. The challenge is being able to demonstrate that you are delivering a quality service, that you are tackling the problems with service delivery and that you can show the business that there is movement from A to B.

On the 3rd of December we ran a live event on precisely this issue - looking at service level monitoring and management and how it can help your business. You can watch it right here.

Tim Phillips, our regular host, is joined by Tony Lock from Freeform Dynamics and Gary Read from Nimsoft: both clever fellas who know the subject inside out. They’ve both been through the wringer in this area, from managing to building, designing and selling. Between them, there isn’t much more you can hope to know about Network Monitoring.

They look at why organisations are using these tools and just how they can help improve the life of both business users and IT staff. They also consider what options are available and where they fit, as well as highlighting some real world usage examples.

They explain the benefits that SLA monitoring and management systems can provide in an era when IT systems have to become more dynamic in response to changing business demands.

This includes discussions around the following:

• Why is measuring the quality of service delivery important?

• Are companies actually doing anything?

• What’s holding things back?

• Real world examples

• Service Level alignment with business need

• Outsourcing/Managed Services/SaaS

• Virtualised Environments - Resource alignment

• Saving Money

• Better “relationships with customers”/raised satisfaction

• Better service

• How to get started

So if you’re feeling the pain or can relate to any of these issues, or just want answers to some pressing network monitoring related questions, then join us. You can watch it at your leisure right here. ®

5 things you didn’t know about cloud backup

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
Banking apps: Handy, can grab all your money... and RIDDLED with coding flaws
Yep, that one place you'd hoped you wouldn't find 'em
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Primetime precrime? Minority Report TV series 'being developed'
I have to know. I have to find out what happened to my life
Ex-IBM CEO John Akers dies at 79
An era disrupted by the advent of the PC
prev story

Whitepapers

Gartner critical capabilities for enterprise endpoint backup
Learn why inSync received the highest overall rating from Druva and is the top choice for the mobile workforce.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.