Dell tech flashes woman with (her own) jubblies
Remote nude pic 'boosts' star rep
Updated A DellConnect IT specialist has been accused of intercontinental sexual hijinx for remotely flashing a woman client with a nude photo - of herself.
According to a report in The Orange County Register out of Santa Ana, California, 45-year-old Stacy Gore received the boobular surprise when she was working with an India-based Dell tech-support drone to disinfect her virus-infected PC.
After a reported two and a half hours of remote ministrations to the ailing computer, Gore was surprised to find herself staring at her own breasts - onscreen, that is.
"It creeped me out," she told the OCR.
The DellConnect tech had found the dishabille digital depiction on Gore's computer - a phone-shot image, she claims, that she had forgotten about.
From the OCR report, however, it might be argued that Gore could have been tipped off that something was not quite right earlier in her DellConnect session. During the alleged two and a half hours of alleged disinfection, the tech - who identified himself by the not-so-Mumbaish name of Jack Neos - had repeatedly used her laptop's camera to snap pictures of her (clothed, we must assume) and display them to her on her laptop screen.
After the breast-revealing display trick, Gore received an email from Jack telling her: "I saw ur NUDE pics i m really sry I couldn't say that over the phone that is y I m saying it now. N u look very very very very cute...it boosted me up and hope to have a good, sweet, cute, adorable, friend like U : )"
What Jack lacks in English-language skills he more than makes up for in enthusiasm - and to be fair we must credit him for the new-to-us engorgement euphemism of "boosted me up."
Up to this this point, Gore had pretty much taken the whole incident in stride. "Look, I'm a pretty mellow person," she told the OCR, "If some guy wants to look at a nude picture of some 45-year-old chick who was hot 20 years ago, then I say go ahead - that's fine with me.
But two days after her marathon customer-service experience, Gore fired up her laptop only to discover that her wallpaper had been changed to - you guessed it - those same jubblies. And that's when Gore called the cops.
"What concerns me is that other women and minors everywhere are probably using this DellConnect service, and this guy could be a predator," she said, not unreasonably, seeing as how Jack's email mentioned her daughter. Gore doesn't have a daughter - which raised her suspicion that the email was a cut-and-paste job, and one of many that busy Jack had been gifting to Dell owners worldwide.
Gore also called Dell, where she worked her way up the managerial ladder through India and Malaysia until she found a woman who could help her get rid of not only her personal-mammarian wallpaper, but also four email messages that Jack had sent her. That helpful manager also told her that Jack was "one of our best" techs - although best at exactly what may not have been discussed. ®
A Dell representative has posted a comments to this story, saying: "Just wanted to join the conversation by saying that Dell takes its privacy and ethics policy very seriously and is investigating the situation. All employees are required to take and pass ethics related training in order to be in good standing within the company."
@sT0rNG b4R3 duRiD
I used to work for Dell(tech support).
The remote connection tool is
called "Dell Connect"The tool was
made by Citrix & rebranded as
"Dell Connect GoToAssist"
A session when you have a tech
connected to your system remotely
is referred to as a "Dell Connect Session"
I dont know what this guy was
playing at as everything a technician
does in one of these sessions is
logged & recorded in case of any
problems/complaints.I'm sure this
guy will get sacked as people have
been sacked for much less such
as watching football clips on bbc
iplayer as well as a techie pretending
to be a decorated Army Officer-see
below for more info.
Unprofessional behaviour like this
tarrs the rest of the IT community with
the same $#!it stained brush.
The last point i want to make is this
guys name "Jack Neos".Any bet he
is a The Matrix/24 fanboi. The last
time I spoke to someone support
for my own XPS system I spoke to
someone who swore on his mothers
life that his real name is Elvis.
See Elvis isn't dead,he is just
working in a call centre in India.
You just can't make stuff like this up!
I can't understand the work environment though when they came back with "Jack is one of our best" instead of trying to appease the woman by telling her Jack is soon to be unemployed.
Nope, nothing will happen.
Many techs in call centers are not identifiable, in India, United States or otherwise. Angered customers + possible litigation + switchboard software that acts more like a roulette wheel than anything = you're not going to know the technician's name at all.
Dell is largely interested in business systems, not residential users. They will pass off any possible liability as the fault of the foreign contractor and claim that the issue is not their responsibility at all. Could she get a lawyer to argue it? Sure, one approach is that although they furnish the software that connects you to them, the tech support software is subsidized by them and only available on their PC's exclusively (and generally not available to the public to purchase for non-Dell users). But most likely they probably have teams of lawyers on multi-million retainer contract to refute the above stating "their Dell employees literally didn't do it and the contractor did, so Dell isn't responsible in any way".
Meanwhile, the Indian/Malaysian company will balk at it, and usually it is in their Terms of Service (that the victim most likely has not read) is that everything is "At her own risk", or "subject to arbitration" or other nonsense basically relieving them of all liability whatsoever. And even if they don't, conflicting International Laws on what happened, or simply the overall difficulty on pressing charges alone, they'll just give "Jack Neos" a new pseudonym and shuffle him to a different department while dismissing your claim with as many "Yes, we fired him" responses as possible. The company has no interest in your problem, and they know you're not going to fly to Mumbai or Jakarta to see to it that someone you've never met face to face doesn't work there anymore.
It's a scary truth about how you use your computer: many people think of it as an appliance that your home must have, just like a TV, washing machine or refrigerator. But unlike other appliances your fridge doesn't allow you to send webcam shots of you naked to other fridges. Your TV doesn't keep a backlog of chat sessions you had in your living room. Your clothes washer doesn't share pics of what clothes you've washed to anyone across the world. The PC is not like an appliance, it's like a powertool: it deserves more respect. Sure, you won't lose a finger on it from operation (unless you like putting PC's together as a hobby and for some odd reason have a wet pinky wrapped around a frayed ground connection while plugging the PSU into the mains), but all the same you have no privacy on what you do either, even with tech support. If you don't know enough about your PC to obscure, remove, or relocate sensitive materials from your PC, others will find it.
Granted, I don't think that she is at fault in this mess in the least... technicians should hold themselves to professional standards in the first place (operative term being 'should', of course) but If you can't accept that anyone can see your saved stuff or don't feel like learning how to clear your system properly of possibly embarassing items, you need to take the care not to put sensitive materials like naked pictures on it in the first place. (Digital cameras have many GB of capacity these days, and a review screen.)