BA.com titsup
Airline's website grounded
British Airways has lost its website and doesn't know when its coming back.
The site crashed offline at about 6am UK time and technical staff are still working out what the problem is, according to a spokesman.
The airline apologised to customers and suggested they hit the phone and use the call centre (0844 493 0 787) rather than trying to book tickets online.
The homepage was back online at the time of writing, with an apology for inconvenience caused by technical problems. Most other functions and pages, were unavailable.
Losing a website would not have mattered a couple of years ago, but with most passengers now checking in and reserving seats online, this is likely to cause BA customers - and its airport staff - some serious hassle.
Update: The site was back up and working from about 1pm UK time. ®
COMMENTS
I just found out...
...that there was an error in some code I signed off... oops!
Wow. There are people out there still using BA?
I switched to Lufthansa many years ago, and discovered that the lost art of customer service had not, after all, been lost - it had merely migrated from BA to other airlines.
That explains why...
...I could not check-in on-line and get a decent seat for my flight to LA. BA check-in at Ringpiece was overloaded due the knock-on effects of the fog cancellations my arse feels like I was sitting on a rock for 11 hours and it's raining in LA. Bah humbug.
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