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Should we care about SLA Monitoring and Management?

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Combat fraud and increase customer satisfaction

Webcast If you ask readers of The Register, they’ll tell you that they have an ever-increasing range of systems to look after and a vast range of tools and services to manage them. That’s a big enough headache for most.

However, many will also explain that business expectations for the quality of IT service continue to rise by the month.

So what do you do? Join us.

On the 3rd of December at 9am PST / 12pm EST / 5pm GMT we’ve got a free, live webcast taking place that will look at service level monitoring and management and how it can help your business. We’ll attempt to find out what benefits the use of SLA monitoring and management systems can provide in an era when IT systems are needing to be become more dynamic in response to changing business demands.

Tim Phillips, our regular host, will be joined by Tony Lock from Freeform Dynamics and Gary Read from Nimsoft: both clever fellas if network monitoring’s your game. They’ve both been through the wringer in this area, from managing to building, designing and selling. Between them, there isn’t much more you can hope to know about Network Monitoring.

They’ll be looking at why organisations are looking to use these tools and just how they can help improve the life of both business users and IT staff. We also consider what options are available and where they fit, as well as highlighting some real world usage examples.

This will include a talk through most of the following:

• Why is measuring the quality of service delivery important?

• Are companies actually doing anything?

• What’s holding things back?

• Real world examples

• Service Level alignment with business need

• Outsourcing/Managed Services/SaaS

• Virtualised Environments - Resource alignment

• Saving Money

• Better “relationships with customers”/raised satisfaction

• Better service

• How to get started

So if you’re feeling the pain or can relate to any of these issues, or just want answers to some pressing network monitoring related questions, join us. They’ll be taking your questions live from the floor. You can register for the event, right here. ®

Combat fraud and increase customer satisfaction

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