Feeds

O2 gives birth to GiffGaff in gust of gabble

Commentard customers create great ignorance cache

Security for virtualized datacentres

GiffGaff, O2's venture into democratic MVNOs, has launched, and its forums are already groaning with customers asking inane questions that other customers struggle to answer.

GiffGaff is supposed to be run by its customers, who can earn credit or cash by answering other customers' questions, signing up more people, or recommending the service - all of which is intended to save the MVNO money for cheaper calls.

Pricing compares well to other SIM-only operations, though GiffGaff is chucking in free data for the first six months or so (no promises) while it polls customers about how much they would like to pay. The usual T&Cs prevent tethering, or use of any streamed services, but presumably that's up for negotiation too.

The do-it-yourself support isn't quite there yet. The problem is that those answering the questions are as ill-informed as those asking them, so ultimately a staff member has to provide a definitive answer: "What is evident is that the Community area is badly structured and a seemingly 'free for all' for comments", as one forum member puts it.

Those answering questions do get a cash reward, though GiffGaff isn't saying how much. The only figures the operator is providing are for signing up a new customer (£5), recommending someone to GiffGaff (£2) and sending a mail to someone saying they really should sign up (50p).

Incentives like that aren't uncommon - 3 will give you a fiver if you sign up a mate - but it will be interesting to see how much customers think they should pay for data and how much GiffGaff starts charging them once the six months is up. ®

Protecting against web application threats using SSL

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.