Fanbois Apple buyers howl over crocked iMacs
A crack in the cult
Apple customers are howling over a pair of recurring flaws in the company's new iMac desktops.
Some buyers say machines are arriving on doorsteps with a conspicuous crack in the lower left-hand corner of Apple's built-in display, while others howl that their freshly-shipped systems won't even turn on.
"Hey Apple. Just want to says thanks," one sarcasm-soaked buyer writes. "I've spent endless dollars on your products over the years. I order a iMac i7 and wait like everybody else for 'ships:november.' I was scared I might have screen flickering like others but thanks to you, upon unboxing, I actually see nothing because this $2k paperweight doesn't even turn on.
"Thanks for the great product. It's the last one I'll ever buy from you. Customer lost."
His experience is echoed by several others - though some indicate the display is at fault, not the machine itself. "Similar thing happened to me. The imac would chime, and appeared to boot, but the screen was completely dead," says one user.
Meanwhile, on a separate thread, multiple buyers complain of that crack in the iMac display. "Just picked up my iMac 27" from FedEx two hours ago. Outer box, inner box and all packing were in excellent shape. When I finally unwrapped everything I discovered the lower left hand corner of the glass was cracked in three places," one poster says.
One Reg reader tells us he too encountered the infamous left-hand crack, and when he took his machine to the local Apple Store for satisfaction, he wasn't the only one. "The guy behind me was bringing his in for the exact same thing. I live in a small market too," he says.
According to some users, Apple can't provide replacement systems for at least two weeks. Which is no surprise. On a third thread - now 187 pages long - many buyers are still howling over delays with their first machine. ®
I love the fact that someone can be a loyal customer for ages then be a 'customer lost' when one thing doesn't quite work out...
Apple doesn't need quality control... their fans will pay for any ol' crap coming out the doors.
I'll take a beige box any day of the week over some glitz because I can ...
1. Fix it myself without special tools
2. choose the parts I want to fix it with and not something on a special authorized list
3. pay less for #2 because I hate paying for overpriced #2 (there's a pun in there somewhere)
4. usually get satisfaction sooner than letting some corporate tech fix it.
Linux, windows, mac, BeOS, OS/2, DOS, ... who cares what OS it runs, the hardware is what runs it and if the hardware is overpriced and unable to be fixed with just a screwdriver or two that I can find at any old hardware store, then it's just not worth it.*
so if you're a mac head, get a mac pro and forget about the all-in-one iMac-in-trash. Even though it's not a "beige box", it's still a box and can be fixed with a screwdriver or two.
*mobile devices are exempt from this rule.
I'm sure the cracks are elegant
And the computer fails to start in a sublime fashion
I imagine that they feel that they have paid through the nose for the last 15 years to buy a product that is just perfect and they've just had their rose tinted glasses broken.
For many people, paying more for a quality, reliable product which you don't have to worry about is a sound move. For many it is even the best economic decision. But it only works so long as the products are perfect, so long as they really do not ever need to worry about them. The moment they are bust then there is no difference between a mega buck uber Apple and a 5buck back street windows box, if it's bust it's bust.
@AC: Got Mine Tofay
So the power button on your really expensive machine is broken so that you have to press it in just the right way to get it to work and you give that a thumbs up? Wow... I wouldn't even accept that on a netbook, let a lone a top of the line machine...