Feeds

Fasthosts in day-long email FAIL

You say 'intermittent.' I say 'You're rubbish!'

Intelligent flash storage arrays

Customers of Fasthosts - the UK-based webhost - have been without both POP and web-based email for much of the day, complaining that such outages have become, shall we say, far too prevalent in recent months.

A half-dozen users have contacted The Reg about the outage, and countless others have complained via posts to the web. According to web posts, the problem began as early as Monday evening.

"Whats going on with Fasthosts, Used to be reliable, now days completely unreliable, must have been down now 5 or 6 times in the last month!" wrote one user. Another says he endured outages on November 2, 9, 10, and 16. And today.

The Reg reported on a major weekend outage in early June, and since then, multiple readers have complained of similar outages on August 26, October 12, and November 16.

Fasthosts acknowledged today's outage in an email to The Reg and said the problem has been fixed. "We did experience performance issues with our email platform today which resulted in intermittent access to the email service for some of our customers for which we apologise," the email reads. "The full service was restored as quickly as possible today and we thank our customers for their patience and understanding. Customers can also rest assured that no emails have been lost due to this service interruption - all emails were queued and delivered at the earliest opportunity."

The company pins the problem on the file system underlying the email platform. It first acknowledged the outage this morning on its "system status" RSS feed, and this too said the problem was intermittent. "Some customers may be experiencing intermittent issues connecting to our mail servers via POP3 and Webmail. Our engineers are investigating as a priority," the company wrote at 8:53am UK time.

But some users question whether intermittent is the right word. "[Fasthosts] have been saying all day that the issue is intermittent but I have over 200 customers who say otherwise!" says one user. "No one has received email today, except 1 client who has received a very small handful! FH are rubbish and there will certainly be a large chunk of those 200 people moving away."

At 4:15pm UK time, the company's feed said: "We are now in the process of restoring full email service to our customers. Service has been restored for a significant number of customers, and we are working hard to restore full access to everyone else." Indeed, though some users continued to say they were without service, others have said their accounts have been restored.

Some users have also said that at various points during the day they've been unable to log onto the company's support site or reach the company on the phone. "As usual phoning Fasthosts is of no use (on hold forever before being told to email by a recorded message which of course you can't)," one user tells The Reg. "Even if you have a Hotmail you need their support PIN, which if you need a reminder needs to be sent to your registered email. So you are back where you started!"

But Fasthosts promises that things will be better from now on. "We sincerely regret any disruption for our customers and have been making significant investment in technology and services over recent months to ensure our new email platform has both stability and high levels of availability going forward," the company tells us. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.