Feeds

eBay blames success for failure

Saturday search fail

Boost IT visibility and business value

eBay suffered an embarrassing failure on Saturday as no one was able to search on the site - not a good thing at the start of Christmas shopping season.

The outage is made worse for the online tat bazaar because it is moving away from mom'n'pop traders to more professional sellers who expect better service, in exchange for their fees. Buyers posting on auction forums were still complaining of problems as late as Sunday afternoon, despite eBay's claims that all was fixed on Saturday night.

eBay said:

eBay restored search functionality to eBay.com overnight Saturday after a technical issue resulted in searches returning either limited or no results throughout the day. The unanticipated technical issue resulted from a surge in live listings as sellers ramp up for the holiday season.

eBay currently has more than 200 million live listings, 33 percent more than at this time a year ago. The company said the technical issue, once identified, was easily fixed and was implemented across the site’s servers throughout Saturday afternoon and evening.”

This posting on eBay's US support forum suggest the firm is at least considering compensation for people whose auctions were kiboshed by the outage. ®

Boost IT visibility and business value

More from The Register

next story
NO MORE ALL CAPS and other pleasures of Visual Studio 14
Unpicking a packed preview that breaks down ASP.NET
Captain Kirk sets phaser to SLAUGHTER after trying new Facebook app
William Shatner less-than-impressed by Zuck's celebrity-only app
Apple fanbois SCREAM as update BRICKS their Macbook Airs
Ragegasm spills over as firmware upgrade kills machines
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
Mozilla fixes CRITICAL security holes in Firefox, urges v31 upgrade
Misc memory hazards 'could be exploited' - and guess what, one's a Javascript vuln
EU dons gloves, pokes Google's deals with Android mobe makers
El Reg cops a squint at investigatory letters
Chrome browser has been DRAINING PC batteries for YEARS
Google is only now fixing ancient, energy-sapping bug
Google shows off new Chrome OS look
Athena springs full-grown from Chromium project's head
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.