Feeds

Play.com leaves Modern Warfare 2 buyers empty handed

Guaranteed launch day delivery promise broken

Boost IT visibility and business value

Updated Online retailer Play.com has failed to reach out to many Call of Duty Modern Warfare 2 buyers it left in the lurch after failing to live up to its guaranteed launch-day delivery promise.

While many retailers, including supermarket Sainsbury’s, slashed the game’s price to around £26 ($43/€29), Play promised “guaranteed delivery on day of release” to pre-order customers provided they cough up £45 ($75/€50) for title’s console edition or £35 for the PC version. The game qualifies for free delivery.

However, Register Hardware has been contacted by a number of Play customers who still haven’t received their copy of the game – despite that “guaranteed delivery” promise.

Call of Duty Modern Warfare 2 went on sale on Tuesday.

Play_MW2_delivery_02

Play failed to tell us when missed deliveries will be made

Play has “failed many customers”, one reader told us. The online retailer “assured games fans that they would receive the most anticipated game of the year on release day so long as they ordered before 8 November 2009”.

Register Hardware contacted Play to ask the company how it plans to rectify the problem and, crucially, when gamers will receive the game.

“Play.com is taking this situation very seriously and is working with their mail carriers to ensure the fastest possible delivery of Call of Duty: Modern Warfare 2 to all customers,” we were told.

That's all Play would say. It did not to apologise to customers who did not receive their game on launch day.

Play’s delivery small-print terms and conditions say: “Play take no responsibility for late delivery due to card failures, incorrect address details or failure on the part of the delivery partner.”

And some customers have claimed that Play has offered compensation for copies not delivered on time. However, Play did not confirm this when we contacted the company.

Are you a Play.com customer who still hasn’t received your copy of the game? Let us know your thoughts.

Update
Play has since responded to Register Hardware with the following statement:

"We would like to apologise to any of our customers who have experienced delays in receiving CoD:MW2. This title has been the largest single release in the history of gaming with over 1m units selling on the first day. With such huge number, a very small proportion of customers who pre-ordered the game have been affected and we are doing our utmost best to rectify the situation and quickly as possible." ®

The essential guide to IT transformation

More from The Register

next story
Apple takes blade to 13-inch MacBook Pro with Retina display
Shaves price, not screen on mid-2014 model
Top Gun display for your CAR: Heads-up fighter pilot tech
Sadly Navdy kit doesn't include Sidewinder missile to blast traffic
iPhone 6 flip tip slips in Aussie's clip: Apple's 'reversible USB' leaks
New plug not compatible with official Type-C, according to fresh rumors
FEAST YOUR EYES: Samsung's Galaxy Alpha has an 'entirely new appearance'
Wow, it looks like nothing else on the market, for sure
YES YES YES! Apple patents mousy, pressure-sensing iVibrator
Fanbois prepare to experience the great Cupertin-O
Steve Jobs had BETTER BALLS than Atari, says Apple mouse designer
Xerox? Pff, not even in the same league as His Jobsiness
TV transport tech, part 1: From server to sofa at the touch of a button
You won't believe how much goes into today's telly tech
Things are looking up in Flappy Bird sequel
'Swing Copters' offers the same gameplay but in a different direction
NVIDIA claims first 64-bit ARMv8 SoC for Androids
Mile-High 'Denver' Tegra K1 successor said to rival PC performance
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.